Deskside Support Specialist

Position: Deskside Support Specialist at Brookfield Renewable
Join Brookfield Renewable as a Deskside Support Specialist and take your IT career to the next level. This role provides technical support for diverse hardware and software issues, ensuring high-quality user experiences both in the office and remotely.

As a Level 2 Technician, you will handle escalated service requests, perform device management tasks, and collaborate with IT teams to resolve complex issues.

Your role will require effective documentation and mentoring of junior staff, creating an environment that promotes continuous improvement and operational excellence.

Key Responsibilities:

• Troubleshoot and resolve complex user issues efficiently

• Deploy devices and manage lifecycle activities seamlessly

• Coordinate with security teams on incident management

• Maintain asset records and provide detailed documentation

• Conduct training sessions for Service Desk personnel

Requirements:

• 5+ years of IT end-user support experience required

• In-depth knowledge of Windows 11 and Microsoft apps

• Familiarity with networking protocols and device management

• Strong customer interaction and communication skills

• Relevant IT certifications like ITIL Foundation preferred

Bring your technical skills and customer-first mentality to Brookfield Renewable and excel in a supportive environment.
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