Level 2 IT Support at Brookfield Renewable

Take your IT expertise to Brookfield Renewable as a Level 2 IT Support Technician, delivering top-notch deskside and remote support. This role is your gateway to contribute to sustainable energy solutions while honing your technical skills.

In this pivotal role, you'll handle complex technical issues beyond Level 1 support, ensuring user satisfaction and operational efficiency. With extensive experience in IT support, you will engage in device management, customer training, and security incident escalation, optimizing service delivery across the organization.

Key Responsibilities:

• Resolve escalated service requests effectively

• Provide tech support for various hardware and software

• Conduct device imaging, deployments, and repairs

• Oversee user connectivity and access management

• Train Service Desk personnel and improve service processes

Requirements:

• Minimum 5 years in end-user IT support

• Proficient in troubleshooting Microsoft applications

• Knowledgeable in Active Directory and device management

• Experience in networking and security protocols

• Must have a valid driver's license and travel readiness

Cultivate your IT career while supporting Brookfield Renewable's commitment to clean energy.
#J-18808-Ljbffr