ServiceNow QA

We are Systematix and we are currently looking for a Service Now QA/Test Analyst for our life sciences client.

Our client is a global life sciences organization undertaking a large-scale Service Now transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing Service Now as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint.

The Service Now QA/Test Analyst will play a critical role in ensuring the quality, stability, and reliability of Service Now solutions delivered across the enterprise. Working closely with the Test Lead, Business Analysts, developers, architects, and business stakeholders, you will support end-to-end testing activities throughout the project lifecycle, helping ensure solutions meet business requirements, adhere to platform standards, and are ready for production deployment.

As the Service Now QA/Test Analyst, you will be responsible for validating Service Now functionality across the platform and ensuring solutions meet business, technical, and quality expectations before deployment. You will collaborate closely with the Test Lead, Business Analysts, developers, architects, and business stakeholders to develop and execute comprehensive testing strategies across ITSM and ITOM capabilities. The successful candidate will support all phases of testing, including functional, integration, regression, and User Acceptance Testing (UAT), while promoting best practices in quality assurance, defect management, test automation, and continuous process improvement.

• Develop and execute test scripts, test scenarios, and test cases supporting Service Now ITSM modules and ITOM Discovery across functional, integration, regression, end-to-end, and User Acceptance Testing (UAT) cycles
• Collaborate with the Test Lead, Business Analysts, developers, architects, and business stakeholders to ensure testing activities align with approved business requirements, solution designs, and project objectives
• Validate functionality across core Service Now modules including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, and ITOM capabilities
• Ensure complete traceability between business requirements, user stories, test cases, test execution, and test results throughout the testing lifecycle
• Coordinate testing activities with business subject matter experts, developers, architects, and process owners to ensure comprehensive solution validation
• Manage the complete defect lifecycle, including defect logging, triage, prioritization, retesting, validation, and resolution tracking
• Prepare and maintain test data while ensuring test environments remain stable, available, and suitable for execution activities
• Support User Acceptance Testing (UAT) planning, execution, issue resolution, and business stakeholder engagement
• Promote the adoption and effective use of the Service Now Automated Test Framework (ATF) and support test automation initiatives where appropriate
• Produce comprehensive testing documentation including test plans, execution reports, quality metrics, defect summaries, and test closure reports
• Ensure all testing activities align with ITIL best practices, Service Now platform standards, and enterprise governance requirements
• Identify opportunities to improve testing methodologies, quality assurance processes, and overall delivery effectiveness through continuous improvement initiatives

• 5+ years of experience in software testing or quality assurance, including experience supporting enterprise Service Now implementations
• Hands-on experience testing Service Now ITSM modules, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Experience supporting or testing ITOM capabilities, including Discovery, is considered a strong asset
• Experience developing test plans, test scenarios, test scripts, and traceability matrices
• Strong understanding of functional, integration, regression, end-to-end, and User Acceptance Testing (UAT)
• Experience managing defects through their full lifecycle, including logging, prioritization, retesting, and validation
• Experience using test management and defect tracking tools
• Familiarity with the Service Now Automated Test Framework (ATF) is considered an asset
• Strong understanding of ITIL principles and Service Now best practices
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to work collaboratively within cross-functional, globally distributed project teams

Location:

Remote

Duration: 6-month contract with a high likelihood of extension

Work hours:

Full-time, aligned to Eastern time zone business hours

We may use artificial…