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Technical Account Manager for Enterprises
Job Description & How to Apply Below
Elevate enterprise success at Socket as a Technical Account Manager. Focus on customer satisfaction and technical integration in a remote-first environment.
As a Technical Account Manager, you own the post-sale journey for large enterprise accounts, ensuring they effectively utilize Socket's solutions.
Your role involves leading technical onboarding, conducting health checks, and addressing any issues that may arise. Collaborating with cross-functional teams, you will leverage your knowledge of CI/CD and security practices to enhance customer outcomes.
Key Responsibilities:
• Manage relationships and ensure customer success post-sale
• Lead technical onboarding for new enterprise clients
• Resolve technical issues through effective troubleshooting
• Conduct architecture reviews and assessments
• Provide workshops and training to enhance product adoption
Requirements:
• 4+ years of experience in a technical customer-facing capacity
• 2+ years in enterprise account management
• Familiarity with CI/CD platforms and APIs
• Ability to troubleshoot alongside engineering teams
• Effective communication skills across all levels
Bring your technical expertise and commitment to customer advocacy to help enterprises thrive with Socket.
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