Questrade Director: Customer Engagement Platforms
Job Description & How to Apply Below
In this pivotal role, you will lead the transition from legacy systems to a modern modular architecture, optimizing the performance and stability of critical customer engagement platforms. Your leadership will extend through collaborative vendor management, budget optimization, and fostering a high-performing team culture rooted in agile methodologies.
Key Responsibilities:
• Define a strategic roadmap for platform modernization
• Ensure high availability and operational excellence
• Scale Agile frameworks across multi-disciplinary teams
• Manage vendor negotiations and technology costs
• Partner with business units to align platform goals
Requirements:
• Bachelor’s degree in Computer Science or related field
• 8+ years of experience in technology leadership
• Demonstrated track record in digital transformations
• Expertise in customer engagement systems like CRM
• Strong leadership skills in developing technical teams
Lead the transformation of customer engagement systems at Questrade to empower teams and enhance client experiences.
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