Lead AI Solutions Architect at Genesys

Transform AI strategies into scalable solutions with Genesys as a Lead AI Solutions Architect. Engage directly with customers to enhance enterprise performance while driving innovation and value in their operations.

In this pivotal role, you'll own technical engagements for high-value clients, focusing on AI implementation, integration, and optimization. Your expertise will be crucial in shaping AI strategies that align with customer goals, while you navigate complex integrations across Genesys Cloud and related tech stacks. Collaborating with various teams, you will have a significant impact on delivering efficient customer experiences and AI-driven solutions.

Key Responsibilities:

• Lead end-to-end architecture and discovery for AI initiatives

• Create scalable AI architectures and integration patterns

• Conduct workshops to enhance customer journeys and workflows

• Produce rapid prototypes and proofs of concept

• Guide CRM and third-party ecosystem integrations

Requirements:

• 8+ years in AI, CRM, or automation solutions

• Hands-on experience with cloud platforms like Genesys Cloud

• Strong background in data governance and security

• Excellent stakeholder engagement skills

• Proven success in delivering AI programs

Shape the future of enterprise AI with your expertise in integrations and solutions at Genesys.