Copilot Adoption Associate
Artificial Intelligence Full Time Canada Remote $60,000 - $80,000 CAD per year
ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.
We’re seeking a Microsoft 365 Copilot Adoption Associate to join ProServeIT’s AI and Modern Workplace team. In this role, you will help clients successfully adopt Microsoft Copilot and Microsoft 365 by preparing their people, processes, and ways of working for meaningful, measurable change. You will work across client engagements to translate technical capabilities into practical business value, lead discovery and stakeholder activities, develop adoption and communications plans, create learning content, and facilitate user enablement sessions.
Projects may include Copilot readiness and rollout, Microsoft 365 adoption, Teams and SharePoint enablement, responsible AI guidance, governance awareness, and security or compliance-related adoption programs.
Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.
"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.
As a Microsoft 365 Copilot Adoption Associate, you will:- Facilitate virtual and in-person workshops, executive briefings, train-the-trainer sessions, and end-user training
- Support Copilot adoption through use-case discovery, persona-based scenarios, responsible AI guidance, champions programs, reinforcement activities, and adoption measurement
- Translate Copilot and Microsoft 365 capabilities into practical messages, scenarios, and experiences that help business users change how they work
- Provide adoption and change management support to ProServeIT clients implementing Microsoft Copilot and Microsoft 365 solutions
- Define success measures and use feedback, Microsoft 365 usage insights, Copilot adoption indicators, and readiness signals to refine the approach
- Manage assigned deliverables, timelines, risks, and client communications across concurrent projects
- Collaborate with ProServeIT project management, technical delivery, Modern Workplace, security, and AI specialists to deliver integrated client outcomes
- Continuously build capability in Microsoft Copilot, Microsoft 365 adoption, change management, responsible AI, and ProServeIT’s AI enablement offerings
- Bring a growth mindset, strong client focus, and commitment to helping organizations move from Microsoft 365 usage to meaningful Copilot adoption and AI-enabled ways of working
- Have a Degree in Business, Organizational Change, Communications, Education, Technology, or a related field, or equivalent practical experience
- 2+ years of relevant experience in change management, adoption, business consulting, digital transformation, learning and development, customer success, or technology advisory
- Have experience in change management, training, communications, or a related field
- Are comfortable leading workshops, presenting to a range of audiences, and building trusted client relationships
- Can independently manage adoption deliverables, communications plans, training activities, priorities, and deadlines across multiple client engagements
- Have experience creating polished, audience-focused communications, presentations, and learning materials
- Can translate technical concepts into clear, practical messages that connect…
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