Director of Operations

Work environment: Primarily on-site, with a combination of office and operational site responsibilities

Reports to: President/Owner

Compensation: Starting at $80,000 per year, with final compensation based on experience

Ottawa Tours is seeking a confident, organized and hands‑on Director of Staff Operations to oversee our office and front‑line teams.

This senior management position is responsible for staff scheduling, supervision, recruitment, training, workplace policies, performance management and day‑to‑day employee operations. The Director of Staff Operations will help ensure that employees are properly trained, supported and held accountable to company expectations.

This is not a strictly office‑based position. The successful candidate will maintain a strong presence at our operational sites, work directly with employees and managers, and respond to staffing or operational issues as they arise.

• Create and manage staff schedules across office and front‑line operations
• Approve time‑off requests while maintaining appropriate staffing levels
• Coordinate coverage for absences, call‑ins, schedule changes and peak periods
• Anticipate seasonal staffing requirements and identify coverage gaps
• Communicate schedules and operational updates clearly and consistently

Location: Ottawa, Ontario

Employment type: Full‑time, year‑round

Work environment: Primarily on‑site, with a combination of office and operational site responsibilities

Reports to: President/Owner

Compensation: Starting at $80,000 per year, with final compensation based on experience

Ottawa Tours is seeking a confident, organized and hands‑on Director of Staff Operations to oversee our office and front‑line teams.

This senior management position is responsible for staff scheduling, supervision, recruitment, training, workplace policies, performance management and day‑to‑day employee operations. The Director of Staff Operations will help ensure that employees are properly trained, supported and held accountable to company expectations.

This is not a strictly office‑based position. The successful candidate will maintain a strong presence at our operational sites, work directly with employees and managers, and respond to staffing or operational issues as they arise.

• Create and manage staff schedules across office and front‑line operations
• Approve time‑off requests while maintaining appropriate staffing levels
• Coordinate coverage for absences, call‑ins, schedule changes and peak periods
• Anticipate seasonal staffing requirements and identify coverage gaps
• Communicate schedules and operational updates clearly and consistently

• Supervise office and front‑line employees
• Establish clear expectations for attendance, punctuality, conduct, dress code and job performance
• Monitor employee performance and address concerns promptly
• Provide coaching, feedback and performance improvement plans
• Issue verbal or written warnings and apply disciplinary measures when appropriate
• Document performance concerns, disciplinary actions and employee discussions
• Make recommendations to the President/Owner regarding termination or other significant employment decisions

• Coordinate recruitment and participate in candidate screening and interviews
• Support hiring decisions based on operational and staffing needs
• Develop and oversee employee onboarding
• Ensure employees receive appropriate training before working independently
• Maintain training records and identify ongoing development needs
• Support supervisors in delivering consistent training and performance expectations

• Develop, implement and update staff policies and procedures
• Communi…