Director of Operations, Specialty Nursing

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Job Description  |  |  | | --- | --- | | Director of Operations, Specialty Nursing(Job Number: )  Primary

Location:

Ontario Pharma Employee Type:

Full-Time Pay Rate From:
Pay Rate To:  Description :
** JOB SUMMARY
** The Director of Operations, Specialty Nursing reporting to the National Director, Specialty Programs and Clinical Operations, is accountable for the strategic leadership, operational performance, and governance of clinical operations across Bayshore Specialty Rx, including national infusion clinic and home specialty nursing services, while enabling business development, RFP support, and strategic growth initiatives. The Director of Operations, Specialty Nursing provides enterprise-level direction and leadership to Regional Operations Managers and Specialty Rx nurse leaders, ensuring leaders are accountable to deliver consistent, high-quality, compliant services across the Canadian regions supported by Bayshore Specialty Rx.  

As a member of the BSRx leadership team, the Director of Operations, Specialty Nursing drives alignment with the National Director, BSRx Directors, and cross-functional partners to advance operational strategy, quality and risk governance, financial performance, clinical KPI achievement, business development priorities, RFP submissions, pricing inputs, and client-facing presentations. The role works in conjunction with the Clinical, Quality, Health Information and Privacy team on clinical policies, procedures, and escalations, and proactively partners with the Director of Quality and Risk to prevent and reduce risk while resolving corrective and preventive actions.

** DUTIES AND RESPONSIBILITIES*
* • Provides strategic direction and divisional oversight for Specialty Rx clinical operations, leading Regional Operations Managers and Specialty Nursing management team to ensure the consistent delivery of high quality patient care, operational excellence, workforce effectiveness, and achievement of divisional objectives across all regions.  
• Partners with leaders across Specialty Rx and corporate functions, including Patient Support Services, Pharmacy, Distribution, Facilities, Business Development, Finance, Human Resources, Information Technology, and other key stakeholders, to align operational priorities, drive strategic initiatives, and support divisional growth.
• Provides strategic oversight for the financial, workforce, and operational planning of Specialty  Rx Nursing Services, leveraging short and long term forecasting to anticipate divisional  growth, new business opportunities, program changes, and service delivery risks.

• Collaborates with internal stakeholders to proactively assess future resource requirements, workforce capacity, and operational impacts, ensuring the division remains positioned to support growth, maintain service excellence, and deliver on client commitments.

• Accountable for optimizing labour utilization, operational efficiency, and financial performance while ensuring achievement of contractual obligations and key performance metrics.  
• Partners with FP&A to oversee monthly and quarterly financial reporting, present performance insights to senior leadership as required, and recommend actions to improve financial and operational outcomes.  
• Translates organizational strategy into actionable clinical operations priorities and ensures Regional Operations Managers and Specialty Nursing management team are aligned, equipped, and supported to successfully execute strategic initiatives and achieve operational objectives.  
• Sponsors employee engagement priorities within clinical operations and ensures leaders implement actions that strengthen engagement, retention, and team effectiveness.  
• Provides leadership oversight for…