Director, Professional Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Professional Services based in Canada.

This is a senior leadership opportunity overseeing professional services across North America, EMEA, and APAC. You will own the delivery strategy for enterprise implementations, rollouts, and services engagements across a diverse international customer base. The role combines operational leadership with significant commercial responsibility for revenue, margins, utilization, milestones, and expansion. You will build and lead a high-performing project management organization while partnering closely with Sales, Product, and Customer Success.

The position offers direct visibility with executive stakeholders and the opportunity to shape how professional services drives customer outcomes and business growth. Global travel and engagement with major industrial organizations make this a highly strategic and influential leadership role.

• Own end-to-end delivery of large-scale professional services programs across North America, EMEA, and APAC, from greenfield implementations through rollout expansions.
• Establish and manage the regional professional services delivery model, defining performance standards, success criteria, and operational priorities.
• Take ownership of services revenue, program margins, utilization, billable milestone attainment, and cross-sell and up-sell growth across the portfolio.
• Ensure programs achieve customer ROI objectives and contractual Statement of Work (SOW) commitments.
• Partner with Sales on services opportunities, including scoping, pricing, delivery strategy, customer presentations, and commercial negotiations.
• Draft, negotiate, and manage SOWs and change orders while protecting margins and maintaining delivery discipline.
• Identify project risks early, lead issue resolution, and ensure milestones are delivered on time while controlling project-hour overruns.
• Allocate people, budgets, and time effectively, continuously monitoring program health and adjusting resources where needed.
• Recruit, hire, lead, and develop Project Managers responsible for managing customer accounts and delivery programs.
• Establish clear performance expectations and strengthen the capabilities of Project Managers and functional consultants through coaching and mentorship.
• Drive collaboration across Sales, Product, and Customer Success, escalating risks proactively and providing actionable recommendations.
• Serve as a senior executive advisor to strategic customers, aligning delivery roadmaps with their enterprise asset management objectives.
• Identify opportunities to increase customer value through additional rollouts, training, license adoption, cross-sell, and up-sell initiatives.
• Partner with Customer Success to translate product adoption and successful delivery into measurable customer ROI and long-term growth.
• Maintain strong executive relationships across a globally distributed customer portfolio and represent the professional services organization in strategic discussions.

• 10+ years of experience delivering professional services, consulting, or SaaS implementation engagements for enterprise software within large or multinational organizations.
• 3+ years of experience managing Project Managers, Program Managers, or comparable professional services leaders.
• 3+ years of SAP Plant Maintenance experience or equivalent hands‑on experience in maintenance, repair, planning, and scheduling operations within relevant industrial sectors.
• Proven experience owning services revenue, margin, utilization, or comparable commercial performance targets.
• Hands‑on experience scoping, pricing, negotiating, and managing…