McLean & Company is a dynamic, fast-paced, rapidly growing HR research and advisory firm. Through our suite of learning solutions, action-oriented research, and practical diagnostics, we supply clients with insight and support from our specialists.
McLean is a place where your voice will be heard – a place where you see the impact of your work on our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team – a place where you are encouraged to stretch and grow.
McLean & Company is a division ofInfo-Tech Research Group.
Please Note:We are open to candidateslocatedin Canada who are willing to work Eastern Time business hours, with flexibility to accommodate clients and partners in different time zones.
Are you a detail-oriented professional with a sharp eye for quality and a talent for improving learning content and processes? Do you thrive on building systems, identifying root causes, and raising the bar on quality, efficiency, and performance?
We'relooking for aL&DQuality
Lead responsible for quality assurance across all learning content, internally developed and vendor-produced alike. This senior individual contributor roleestablishesquality standards, owns the quality scorecard, manages external production partners, and owns key operating procedures that ensure nothing publishes below our standard.
You'llassess vendor work against our standards and industry best practices, and drive initiatives that improve the quality, consistency, and effectiveness of Learning Solutions.
The successful candidate combines strong project management, analytical, and process improvement skills with a commitment to operational excellence. Working closely with Learning Solutions leaders, delivery teams, vendors, and cross-functional key players,identify trends, solve problems, strengthen quality practices, and implement scalable solutions that support business goals.
Key Responsibilities- Serve as the quality assurance lead for Learning Solutions content, ensuring deliverables align with McLean & Company research standards, instructional design principles, accessibility requirements, and member expectations before release.
- Lead content quality alignment sessions to ensure consistent application of quality standards, evaluation criteria, scoring, and feedback practices across reviewers.
- Develop,maintain, and continuously improve quality standards, scorecards, and governance frameworks.
- Analyze quality data toidentifytrends and risks and provide leaders with actionable insights and recommendations.
- Identify process gaps and implement sustainable solutions that improve efficiency, consistency, scalability, and member experience.
- Scope outsourced projects,establish expectations, and ensure work is delivered according to agreed timelines, quality standards, and objectives.
- Manage external vendors and outsourcing partners responsible for content development, maintenance, and production support activities.
- Coordinate reviews and provide partners withconsolidatedfeedback to support quality and performance.
- Monitor partner performance andmaintainrelationships that strengthen capacity, reliability, quality, and delivery outcomes.
- Analyze vendor performance data and recommend improvements that enhance quality, efficiency, and partner effectiveness.
- Degree or diploma in Business, Human Resources, Organizational Development, Adult Education, Project Management,QA or Operations Management, or a related field.
- 8+ years of experience in Learning & Development, Quality Assurance,Content Production, or a related discipline.
- Experience reviewing and quality-assuring L&D…
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