Retail Experience Lead at FIKA

Elevate customer experiences with FIKA as a Retail Experience Lead. Oversee store operations and team management to ensure exceptional customer service every day.

FIKA is looking for a Retail Experience Lead responsible for opening, closing, and supervising daily operations. You will guide staff, uphold store appearance, and address customer inquiries, ensuring top-notch service standards. Your leadership will help foster a welcoming environment for all cannabis consumers.

Key Responsibilities:

• Open and close the retail store, managing alarms

• Greet and assist customers with exemplary service

• Train and onboard team members effectively

• Ensure a compliant and educational workplace

• Address and resolve customer complaints professionally

Requirements:

• Minimum 2 years retail industry experience

• Clear criminal record and Provincial Cannabis Certification

• Strong customer service and conflict resolution skills

• Familiarity with cash management and retail practices

• Excellent organizational and time management abilities

Lead by example in delivering exceptional service and education at FIKA, enhancing the retail experience for every visitor.
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