Senior Application Engineer, Workplace Technology

Senior Application Engineer, Workplace Technology

Remote Canada

Why Mozilla?

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders - only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services, Workplace services, Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe & secure internet. As a Software (Application) Engineer in the newly formed Workplace technology team, you’ll help design, build, and maintain the systems and automations that power Mozilla’s workplace technologies - from collaboration and AI productivity tools to identity and access workflows.

You’ll manage day-to-day administration, develop scripts and integrations, and contribute to projects that improve reliability, security, and user experience. This role is hands-on and growth-oriented, offering opportunities to deepen your technical expertise while shaping how Mozillians work and collaborate.

Note :
You don’t need to meet every listed qualification to be considered - we value diverse experiences and learning potential.

What you’ll do:

• Design, build, and maintain scripts, APIs, and workflow automations that power key workplace systems - collaboration tools (Google Workspace, Slack, Zoom, Atlassian) and identity platforms (Okta).
• Develop lightweight services or integrations that connect collaboration, GenAI-tools (OpenAI, Claude, Gemini) and internal systems, enabling agentic flows (e.g., virtual assistants, workflow agents) that reduce manual work and improve user experience.
• Implement monitoring, logging and observability for automation and AI workflows; troubleshoot issues and uncover opportunities for reliability, scalability, and cost-efficiency.
• Contribute to the evolution of secure onboarding, off-boarding, and mover workflows across access, permissions and SaaS tools - with automation and safe agentic handoffs where appropriate.
• Collaborate with IT, Security, and People teams to ensure identity, data, and compliance standards (SSO, DLP, classification) are deeply embedded through automation and script-driven guardrails.
• Participate in pilot projects for new AI and productivity capabilities: integrate LLMs & agents, track usage/adoption metrics, build flows that assist users (e.g., knowledge-agent, document summarizer).
• Contribute to the code-review process, documentation of shared libraries for workflows/agents, and build a library of integration templates for reuse across the team.
• Partner with senior engineers to modernize workplace systems through scalable architecture, API-first design, and intelligent agentic workflows.

What you'll bring:

• 4-6 years of experience in software engineering, systems integration or workplace technology development, with a focus on automation or scripting.
• Familiarity with SaaS platforms (Google Workspace, Slack, Zoom, Atlassian) and interest in agentic/AI workflows (LLMs, agents, prompt pipelines).
• Understanding of IAM/SSO (Okta, SAML/OIDC/SCIM) or a willingness to grow in this area; experience automating provisioning/access is a plus.
• Experience or curiosity about CI/CD, workflow orchestration, and building self-service delivery models that leverage agents or automation.
• Strong troubleshooting, documentation and cross-functional communication skills; comfortable collaborating with non-technical partners and translating automation into tangible operational gains.
• A growth mindset: you embrace learning new AI technologies, care about user experience, and seek to improve systems through intelligent workflows.
• Interest in building agentic flows (for example: bots that triage tickets, summarize documents, assist user tasks) and integrating them responsibly into workplace systems.
• Commitment to our values:
• Being relationship-minded
• Having grit

What you’ll get:

• Generous…