Shared Service Centre Administrator

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Date: 14 Oct 2026

Location: Gatwick, GB

Salary: £25,550 to £27,000 – (dependent on experience)

Contract Type: Permanent and Fixed Term Contract roles available

Security Level: BPSS

Location: Aviation House, Gatwick – 2 days office attendance per week.

Visa Restrictions: This position does not offer visa sponsorship

Assessment Centre Dates:
Tuesday 10th & Wednesday 11th November (at our Aviation House, Gatwick Head Office)

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Shared Service Centre (SSC) at the Civil Aviation Authority (CAA) provides a range of services that underpin the UK’s Aviation Safety framework and is the starting point for so many CAA processes where the first line of regulatory control and safety regulation begins at the application stage. We handle the applications for most of the licences, certificates, approvals, permits and permissions that the CAA issues.

The Role

Our comprehensive on the job training means you'll need to be flexible – processing different types of applications and information, dealing with telephone queries, managing emails and learning about all aspects of the SSC and its' services all the while making sure excellent customer service is at the heart of everything you do.

You'll be surprised at the technical expertise, insight, and knowledge you can learn on the job and in time, find yourself advising and guiding others on specialist subjects.

About You

We need people who are great team players with a collaborative approach, able to work in an environment of change and are comfortable with switching focus depending on workload demands. As this is a high-paced environment, you will need to be proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met.

IT skills in a range of Microsoft packages and using bespoke databases and systems are essential as well as the ability to communicate clearly and professionally, both verbally and in writing. You will need to be conscientious in your own work with an emphasis on quality and high standards, as well as having an eye for detail when checking and reviewing documentation received into the department.

Previous experience of working in a customer service or aviation related setting would be an advantage but not essential.

What Can We Offer You?

We are focused on the development of our people, and you will have the opportunity to work alongside creative and collaborative team members who are keen to make a difference to the CAA.

We offer a hybrid working arrangement however successful candidates will be required to attend training onsite in the Gatwick office for approximately the first 12 weeks of their employment.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

BPSS - To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new…