Airspace Infringement Case Officer

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Date: 21 Oct 2026

Location: Gatwick, GB

Contract Type: Full Time Permanent

Security Level
: BPSS

Location
:
Gatwick/ Manchester / Hybrid (min 2 days in office per week)

Visa Restrictions
:
This position does not currently offer visa sponsorship

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

You will play an invaluable role as a case officer which will support the Principal, Lead and Specialists in the fast-paced Airspace Infringements team. You will engage in the infringement process to ensure the reduction of airspace infringements and mitigate the impact of such occurrences in the UK, as part of wider airborne conflict (mid-air collision) prevention.

The collation of airspace infringement casefiles for review by the Airspace Infringement Team or the Infringement Coordination Group (ICG) in accordance within agreed timescales:

• Obtaining relevant information and assessing whether additional information is required.
• Corresponding with aircraft owners and pilots.
• Referring process queries to the Airspace Infringements Senior Case Officer.
• Inputting and updating casefile information.
• Utilising internal databases to determine the validity of flight crew documentation at the time of the occurrence.
• Submitting casefiles for review in accordance with CAP 1404 – Airspace Infringements:
  Review and Actions.

Administrative support to the Airspace Infringement Specialists and ICG:

• Providing relevant case information to the ICG
• Maintaining an accurate record of communications between the CAA and external parties.

Enable the CAA to perform its functions efficiently and effectively as the UK’s Aviation Safety Regulator and protect against reputational risk by:

• Maintaining thorough and accurate records of the casefile collation process to ensure regulatory compliance.
• Keeping up to date with CAA records management policies and procedures to ensure continuing compliance.
• Communicating with internal and external stakeholders.
• Referring licensing and other regulatory matters arising throughout the casefile collation process to other capability areas within the CAA.

Additional duties as required by the Airspace Infringement Principal, Lead and Senior Case Officer and deputising for the Senior Case Officer when required.

Regular office attendance subject to business need, currently with an expected minimum of 2 days per week.

The role requires a high level of administrative accuracy and engagement with people and organisations in the airspace infringement process; requiring a high level of tact and diplomacy. As the first point of contact between the party reported to have infringed notified airspace and the CAA, you must have the confidence to deliver at pace and with precision to protect the CAA’s reputation and ensure that it can perform its regulatory function promptly, effectively and with integrity.

• Have experience in obtaining and presenting data in an accessible format and in analysing both qualitative and quantitative data.
• Able to work in line within a defined process with deadlines and/or Service Level Agreements with strong personal time-management skills.
• Confidently work with a high level of accuracy, including communicating, with a high level of attention to detail with minimal supervision.
• Is comfortable making decisions to ensure quality and applying sound judgement on when to seek advice and support.
• Able to prioritise workload in accordance with defined risk criteria
• Confidently engage and collaborate with internal…