Service Advisor

Service Advisor

Overview

We are seeking a customer-focused Service Advisor to act as the key link between the workshop and our customers. You will be responsible for delivering an outstanding aftersales experience, managing service bookings, and ensuring work is completed efficiently, accurately, and to a high standard.

Key Responsibilities

* Greet customers professionally and manage vehicle service and repair bookings

* Accurately assess customer requirements and clearly explain recommended work

* Liaise closely with technicians to monitor progress and update customers

* Prepare job cards, estimates, and invoices with attention to detail

* Upsell service plans, repairs, and maintenance work where appropriate

* Ensure all warranty, service, and repair documentation is completed correctly

* Handle customer queries and complaints in a calm and professional manner

* Maintain high CSI scores and manufacturer standards

* Adhere to health & safety and company procedures at all times

Skills & Experience Required

* Previous experience as a Service Advisor (automotive or motorcycle preferred)

* Strong customer service and communication skills

* Ability to work in a fast-paced, target-driven environment

* Confident using dealership management systems (e.g. Kerridge/ADP)

* Strong organisational and time management skills

* Commercial awareness with an upselling mindset

* Full UK driving licence

Personal Attributes

* Professional and personable manner

* Highly organised and detail-oriented

* Resilient and able to handle pressure

* Team player with a proactive attitude

* Passion for delivering exceptional customer service