System Support Engineer; Brighton

Apply for the System Support Engineer (Brighton & Gatwick) role at William Reed Ltd
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We are a global media group delivering exceptional content through events, digital, data & insight. Our offices are located in Gatwick, Brighton and London, UK;
Montpellier, France;
Singapore and Chicago, US. The successful candidate will work from our Brighton & Gatwick offices.

Full time – permanent

Location:

Brighton & Gatwick

Are you a self‑starter who can manage your own workload, take full ownership of tasks, and look to grow within IT as a System Support Engineer? If so, we have an exciting opportunity within our IT Operations team, reporting directly to the System Support Manager.

• Providing 1st line support to help users solve technical issues with their computers, both hardware and software, ensuring support requests are handled quickly and efficiently
• Liaising directly with end users to resolve problems and maximize user satisfaction with incident resolution
• Working within a team to triage problems and either work on them directly, escalator to another Engineer, or direct to another team
• Logging technical support requests over the telephone or by email
• Using remote control tools and technologies to assist end users as required
• Adhering to the Service Level Agreement provided to the Business
• Inducting new starters to introduce them to our systems
• Documenting systems and procedures for and on behalf of the Business
• Working across teams and within projects when the appropriate resource is required
• Occasionally travelling to other UK offices and onsite events to provide support as the business demands

• Previous experience in an office‑based role (IT or tech‑support related is desirable, but not essential)
• Experience troubleshooting software (Windows 10 and/or 11) and diagnosing hardware issues
• Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential, with experience of Microsoft 365 highly desirable
• Practical knowledge of Windows 10 and Mac OS X, with previous Apple Mac OS X experience desirable
• Experience with GDPR is highly desirable
• Excellent time‑management and organisational skills with the ability to keep accurate records, prioritise and multi‑task
• Strong administrative skills with great attention to detail
• Enthusiastic, self‑motivated and proactive with excellent teamwork and communication skills, both written and verbal
• Strong interpersonal skills to cultivate positive relationships with both internal and external stakeholders, supporting colleagues and ensuring a supportive requester experience
• Ability to remain calm, patient, and empathetic when assisting users, and to adapt and be flexible as required
• Ability to use own initiative and be comfortable in situations that require critical thinking, question‑ing and determining when to seek guidance or escalation
• A passion for exploring and learning new tools and technologies
• Willingness to travel to other UK offices and onsite events as required

• 25 days annual leave in addition to bank holidays – increasing by one day after 6 years, up to a maximum of 30 days.
• An additional day of leave to celebrate a cultural celebration day or your birthday – a day for you! At William Reed, we call this our ''MeDay''.
• A volunteer day to support a chosen charity and give back to the community.
• Opportunity for hybrid working.
• Contributory pension.
• Life assurance scheme.
• Group income protection.
• Enhanced family‑friendly leave pay entitlements.
• Wellbeing benefits, including a health‑care cash plan, employee assistance programme, virtual GP service, and access to health & wellbeing resources and tools.
• Cycle to work scheme.
• Electric car scheme.

We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitation to discuss this with us.

Entry level

Full‑time

Information Technology

Book and Periodical Publishing