Operations Support Officer

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Date: 13 Oct 2026

Location: Gatwick, GB

Salary: Up to £28,500 per annum dependent upon experience

Contract Type: Permanent – Full Time

Security Level: BPSS

Location: Gatwick – 2 days per week office attendance required

Visa Restrictions: This position does not offer visa sponsorship

Closing Date: Monday 26th October 2026

Interview Date: W/C Monday 2nd November 2026

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The purpose of the role is to manage, on behalf of the Flight Operations managers within the Flight Operations Department, the technical administrative processes to ensure that support and Business Assurance processes are adequate for the Flight Operations department.

The role is very varied, and you will be required to cross-train to ensure all areas have sufficient cover during office hours.

Approvals that are currently managed by the Operations Support Officer team are as follows:

• Air Operator Certificate holders
• Aircraft Leasing Approvals
• Part-NCC (Non-Commercial operations with Complex motor-powered aircraft)
• Part-SPO (Specialised Operations)

IT packages that the team currently use are as follows:

• Excel
• Word
• Access
• Outlook
• Ideagen Quality Management (Q-Pulse)
• Share Point
• Teams
• EPT - Dynamics 365
• Support Flight Operations oversight and its disciplines through effective Q-Pulse governance and planning, utilising P  principles where appropriate.
• Oversee the delivery of PBO processes by engaging with the Oversight Manager and the team to ensure compliance.
• Assure the compliance of all operating models against documented procedures.
• Deliver standardisation of processes through training, influencing, monitoring and measuring to ensure a consistent approach to delivery across the whole of Flight Operations.
• Draft and issue Permissions, Approvals, Variations and Exemptions in line with the appropriate regulatory framework.
• Manage and oversee compliant record-keeping across all areas of Flight Operations in relation to the appropriate regulations.
• Engage with internal and external stakeholders at a variety of levels as directed by business needs.
• Act as a focal point for all regulatory capture events, ensuring co‑ordination and engagement with appropriate stakeholders.
• Arrange and chair meetings.

• Experienced Administrator.
• Good IT Skills across Microsoft Office applications.
• Ability to work well in a team and on your own.
• Methodical and organised.
• Excellent attention to detail.
• Excellent communication skills, both written and verbal, with a variety of internal and external people.
• Produce good quality, accurate work to deadlines.
• Flexibility:
  Willing and able to perform a variety of tasks and work streams. The postholder must be prepared to cross-train when necessary and as the business needs, to ensure all work streams are covered.
• Confidence to ask questions and seek resolutions.
• Ability to deal with challenging customers or stakeholders.
• Proven time management skills including an ability to effectively prioritise in a busy environment to meet business needs and customer needs.
• Ability to work effectively under pressure and meet deadlines.
• Ability to read and absorb guidance material.
• Ability to absorb and retain both verbal and written information and instructions.
• Ability to absorb and use technical information.

• Previous experience within the aviation industry
• Experience with in a regulated environment

For many…