Luxe Multi-Brand Retail Business Manager South Terminal

L'Oréal Luxe Multi-Brand Travel Retail Business Manager, Gatwick South Terminal (40 Hours)

Location: London, England, United Kingdom

Fasten your seatbelts and get ready to take off to our 6th continent. We have a borderless territory where our own capitals are top airports like Dubai, London, Delhi, Paris, or Istanbul. Beauty is a key success in Travel Retail…and the business is expected to double in 10 years! With their wide range of passenger profiles, innovative retail solutions and fantastic growth opportunities;
Heathrow Airport Shops are the Flagships for L’Oréal Travel Retail. When you love your work and the people you work with, amazing things happen. Freedom to go beyond—that’s the beauty of L’Oréal.

Ensure the growth of L’Oréal and its business units in the platform, driving the business with an entrepreneurial mindset, providing business, consumer and retailer data analysis and reports. Create strategic relationships at shop level, ensuring an inspiring and motivating place to work for Team Leaders and BAs and guaranteeing cooperation at LG level to achieve Travel Retail goals.

• Detailed Business Analysis:
  Track and consolidate weekly sales across the platform; provide weekly reports to HM and RM.
• Track and consolidate weekly animations results/feedback across the platform; provide weekly reports to RM.
• Track and consolidate counter activations to increase the basket; provide weekly feedback to RM on ATV, UTP, consultations.
• Track novelties, pillars and SPO performance across the platform; guarantee right target stocks, stock availability across main and non‑main shops, and perfect execution.
• Competitor and Market Analysis.
• Track shop and platform trends—category mix, number of passengers, top destinations—and provide weekly reports to the Retail Manager.
• Track competitors; provide weekly feedback to the Retail Manager and prepare monthly reports on competitors’ performance, on‑ and off‑counter activations, novelties, pillars, SPO, CAPEX, destinations.
• Prepare specific ad‑hoc reports requested by Hub Manager or Retail Manager.
• Strategic business planning.
• Consolidate rosters across the platform; validate hours worked for payroll procedures and plan manpower to meet retailer, consumer, and business needs.
• Consolidate Testers, PLV & Merchandising orders across all shops; guarantee right allocation.
• Organize and prepare animations; estimate daily targets and hold regular meetings with operational teams to achieve targets.
• Organize budget split in alignment with Retail Manager across all shops in the terminal.
• Identify retailer, consumer and business needs and propose business initiatives to achieve L’Oréal Group and BU goals.
• Drive business opportunities in alignment with Retail Manager to achieve results in the platform.
• Act as a conduit between the retailer and the business.
• Create and maintain strong local relationships with key stakeholders:
  Product Managers, Store Managers, Logistic Managers.
• Be the main point of contact of L’Oréal across the platform.
• Prepare the platform for international visits in alignment with Retail Manager.
• Team management and coaching: manage Team Leaders and BAs across the platform; coach the team and provide feedback and support for professional development.
• Cooperation with your colleagues, managers and retailer is key.
• Work as one LG with other Business Managers, creating the best place to work and putting in place Simplicity 2 initiatives.

• You are passionate about luxury beauty and retail; approachable, friendly and thrive in a team environment.
• Experience as Team Leader, Account Manager, Business Manager or Assistant Business Manager; proven knowledge of at least 2 categories (fragrance, mup, skincare or niche).
• Strong business/sales skills; data analysis is fundamental.
• Managing a large group of people; team spirit mindset and ability to influence, coach and manage others.
• Communication and training skills.
• Keeping up to date with the latest fragrance, cosmetic and skincare trends; a passion for all things beauty.
• Monday to Friday work schedule, with one Saturday and one Sunday per month.

• Competitive Salary &…