Crew Line Manager

Navigator Credit Union is currently recruiting for a full time Crew Line Manager. Although a home branch will be assigned, branch employees may be asked to cover at other branches within that region.
If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities.

Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

The Crew Line Manager supports continuity, quality, and a consistent member experience across the branch network. Reporting to the Member Experience and Digital Service Coordinator, this role coordinates and guides flexible branch-support resources, gathers field feedback, and helps translate recurring observations into practical improvements. The manager serves as the primary branch representative for assigned projects, facilitates the credit union’s FICEP program, and may provide temporary on-site leadership when a branch manager is away.

This hybrid role generally includes branch presence two days per week, with additional on-site coverage based on business needs.

• Collects and synthesizes observations from floating team members and branch partners to identify patterns, service gaps, training needs, and opportunities to improve continuity.
• Conducts quality-focused reviews, follow-up, and on-site support as assigned, emphasizing consistent member service and operational execution.
• Serves as the branch representative or point of contact for assigned projects, helping gather requirements, coordinate feedback, support testing, communicate changes, and reinforce implementation.
• Facilitates and supports the credit union’s FICEP program, including coordination, communication, participation, and related follow-through.
• Provides temporary branch leadership coverage during planned or unplanned manager absences and carries out designated responsibilities within established authority.
• Maintains working knowledge of products, services, systems, policies, and procedures sufficient to support branch teams and resolve or appropriately elevate questions.
• Builds productive relationships across locations and functions and communicates emerging needs, risks, and improvement opportunities to appropriate leaders.
• Supports training, readiness activities, documentation, and change adoption that contribute to a consistent experience for members and employees.
• Addresses or escalates member and operational concerns within assigned authority; performs other duties as assigned and complies with applicable laws, regulations, policies, and procedures.

Three or more years of experience in a financial institution or comparable member/customer service environment preferred. Experience supporting branch operations, coaching peers or teams, coordinating projects, reviewing service quality, or providing temporary leadership coverage is strongly preferred.

High school diploma or equivalent required. Associate or bachelor’s degree, relevant financial-services education, or equivalent professional development preferred.