Information Technology Technician

Under the direction of the Information Technology Director, the Information Technology Technician represents a grouping of positions engaged in the administration, configuration, maintenance and troubleshooting of County servers, AS/400, WAN/LAN system, County enterprise applications (e.g. CAMA, Tax, Sheriff Department applications/systems, Health/Human Service systems, etc.) and telecommunication systems (e.g. terminal services, VOIP, mobile devices, etc.); and providing user support and help desk functions.

• Installs, modifies, upgrades, monitors, and provides support for the County’s WAN/LAN system (e.g. switches, wireless controllers, external wireless antennas, access points, VPN, cable infrastructure, etc.). Facilitates the troubleshooting and problem solving of connectivity issues.
• Administers, configures, and maintains the AS/400 hardware and software. Manages AS/400 jobs, security, printers, controllers, communication lines, and system resources. Performs system backup procedures in accordance with department procedures.
• Maintains and monitors virtual and physical servers utilizing various operating systems (e.g. Windows Server 2019+, Linux).
• Assist with planning, managing & facilitating the design and implementation of major IT projects.
• Supports and maintains the computers, monitors, and peripherals in all departments in the county.
• Provide user support and assistance in the enterprise software (e.g. CAMA, MN Tax, Paymate, Application Xtender, o365). This requires a very broad variety of knowledge in both hardware and software systems.
• Trains end-users on the use and care of computer hardware and common software.
• Troubleshoot VPN user access, and provide remote support when possible.
• Administers, configures, and maintains the Document Imagery System.
• Sets up new users and configures security rights to system applications. Assists the department head with application design. Configures and maintains associated SAN.
• Maintains knowledge of data protection within standards such as Health Insurance Portability and Accountability Act (HIPAA), FBI and BCA Criminal Justice Information Systems (CJIS) policies, IRS Federal Tax Information (FTI) safeguards, and a general understanding of the National Institute of Standards and Technology (NIST) best practices.
• Access to confidential information and will maintain appropriate confidentiality on all subject matters and Data Privacy must be adhered to.
• Provides technical support and assistance for PC and network issues. Performs help desk duties and activities.
  • Installs and configures software and hardware on laptops and PCs.
  • Troubleshoots PC problems; removes viruses and malware; addresses hardware failures and system configuration issues.
  • Creates and maintains computer image files to initialize new computers and support existing computers.
  • Administers users’ access, group and document security and workstation customization.
  • Facilitates users training sessions and provides assistance with County support software and applications.
• Administers, maintains, and supports the VOIP phone system. Troubleshoots and resolves related telecommunication problems. Serves as a liaison to telecommunications vendor regarding issues, problems or service needs.
• Generates and maintains documentation on any IT issues, processes, or procedures. Generates and maintains documentation on servers, computers, network devices, and software configurations.
• Maintains an asset database incorporating all county hardware.
• Submit IT Board Meeting agenda items and communication as directed.
• Technical advisor to Web-site committee. Responsible for ADA accessibility of the county website.
• Preparation for sale or disposal of obsolete IT equipment.
• Follows, enforces, and assists with maintaining…