Medical Assistant - Geneva Urgent Care

Job Title: Medical Assistant
- Geneva Urgent Care

Department: Urgent Care

Location: Geneva Medical Campus (with potential float to other Urgent Care Locations)

Hours Per Week: 36

Schedule: Sunday‑Saturday, 8:30 am‑9 pm, every other weekend required

SUMMARY: As a Medical Assistant, you are a non‑licensed health care provider who, under the direction and supervision of a licensed health care provider, delivers direct and indirect patient care. You play an integral role in maintaining patient well‑being, and contribute to the success of patients, physicians and licensed health care providers.

OUR Department: Rochester Regional Health Urgent/Immediate Care centers are committed to providing the highest quality health care for residents and visitors in the Rochester community. You will be working along expert providers that can treat a wide variety of non‑life‑threatening, urgent medical needs with no prior appointments needed for in‑person visits. Services provided include illness & injury, on‑the‑job injuries, physical exams, rapid lab tests and COVID screenings, vaccinations, virtual care, women’s care and x‑rays.

RESPONSIBILITIES:

• Conducts pre‑visit planning (PVP). Works reports for gaps and delinquencies (patient outreach and scheduling for follow‑up). Completes health maintenance, registry reports (gap work)
• Accurately obtains and documents patient vital signs, history, and screenings. Recognizes deviations from the norms, and promptly reports to a licensed staff member.
• Understands principles of obtaining an accurate EKG and attaches monitor leads and operates equipment when directed. Reports problems or malfunctions in a timely manner to a licensed staff member. Accurately completes appropriate documentation. Performs EKGs when requested.
• Reviews patient medication list and pends refills for provider's approval. Pends provider's orders.
• Collects specimen, conducts tests and documents patient POCT. Collects specimens (except strep) and labels to be sent out for testing.
• Demonstrates competency in Phlebotomy, including correct labeling of specimen tubes and ordering of lab tests via the computer.
• Provides clinical assistance to providers and nursing personnel as per delegation.
• Assists provider with procedures.
• Provides instruction and information as part of patient education process under the guidance of providers or RN.
• Restocks medical supplies in exam and treatment rooms. Puts adequate linen supply in place or empties waste and liner receptacles.
• Checks calibration and cleaning of test equipment. Preps instruments to go out for sterilization.
• Orders clinical supplies.
• Completes patient forms.
• Submits Prior Authorizations requests.
• Mails provider communications to patients.
• Assembles packets for provider use (e.g., ADHD).

• Assists with medical record system through abstraction (scanning and filing) of patient health maintenance and test reports.
• Upon request compiles statistical data from patient records that are necessary for Quality Assurance/Improvement activities.
• Answers phones and schedules appointments.
• Checks in and out patients.
• Verifies insurance.
• Processes referrals.
• Sorts and delivers mail.
• Collects and posts payments, and may also perform charge entry.
• Maintains non‑clinical office supplies.
• Provides My Care Education and assist with sign up.
• Provides Patient Escorts (to lab and radiology).
• Sends Physical Packets to Patients.

None

• Associates degree preferred.
• Experience in pre‑hospital care activities or acute/critical care experience strongly preferred.
• Medical Assistant Certification preferred.
• Strong customer service, computer, and communication skills highly desired.

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects;
Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including…