Patient Services Rep - Family Medicine

Patient Services Rep - Family Medicine Full-time Days

Northwestern Medicine Delnor Hospital –
Geneva, IL

Salary: $18.84 - $24.49 per hour

Job Summary:

The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

• Greets patients as they enter the office; obtains required patient information and performs patient registration, including verifying insurance information and collecting co‑pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone calls and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back‑up for scheduling appointments.
• Ensures all work is performed in a manner that supports patient safety and confidentiality.
• Completes daily reconciliation report to assure charges have been entered correctly.
• Pulls charts and readies them for the next day’s appointments; files completed patient charts daily.
• Files test/procedure results in patient’s medical record after physician has signed off on the results.
• Liaises with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments to ensure consents are current and insurance card is valid.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years of experience in a customer service position.

Preferred:

• Bachelor’s degree.
• One to three years of prior physician office experience.
• Working knowledge of medical terminology.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. We will perform a background check that includes a review of any criminal convictions; a conviction does not disqualify you from employment.