Inside Sales Specialist

A family-owned Group serving customers globally, Roquette is a leader in speciality food ingredients and pharmaceutical excipents.

The products and solutions developed by the Group deliver proven technological, nutritional and health benefits precisely tailored to the pharma, nutrition, food and selected industry markets.

Roquette's offer is produced from plant-based raw materials such as corn, wheat, potatoes and peas.

Since its foundation over 80 years ago, the Group's growth has been based on innovation, a passion for the job and a commitment to achieve.

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?

Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.

Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

We are looking for our next Inside Sales Specialist to join our Commercial team in Geneva, Illinois
. This role serves as a critical partner to the sales organization by managing complex customer accounts, coordinating end-to-end order execution, and providing analytical and operational support that enhances the customer experience.

The Inside Sales Specialist will collaborate closely with Sales, Supply Chain, Customer Service, and other cross-functional teams to ensure seamless order management, customer onboarding, sample fulfillment, forecasting, and reporting. This position also plays an important role in identifying process improvements, supporting commercial initiatives, and delivering actionable insights that drive business growth.

This positionislocatedin

Geneva, IL.

The current salary range for this role is estimated to be $69,000 – $88,000 annually. In addition, this position may also be eligible to earn performance-based incentive compensation. The specific compensation offered to a candidate will be influenced by a variety of factors including, but not limited to, skills, qualifications, experience, and location.

• Manage complex customer accounts and oversee end-to-end order processing, including pricing, product availability, lead times, logistics, and order fulfillment.
• Coordinate product sample requests and customer onboarding activities to ensurea positive customer experience and timely execution.
• Resolve moderately complex customer issues related to orders, inventory shortages, delivery delays, pricing, and product quality by partnering with internal stakeholders.
• Proactively monitor order status, inventory levels, and backorders while communicating potential supply constraints and recommending solutions.
• Support Account Managers by identifying cross-selling and upselling opportunities and preparing customer quotes, proposals, pricing analyses, and commercial documentation.
• Conduct targeted customer outreach to support new business development initiatives and strengthen customer relationships using CRM tools.
• Collaborate with Sales and Supply Chain teams to support demand forecasting, analyze order trends, and identify potential business risks or opportunities.
• Develop and maintain dashboards, reports, KPIs, and sales metrics that provide actionable insightstosales leadership.
• Drive continuous improvement initiatives by identifying operational inefficiencies and recommending enhancements to business processes, SAP utilization, and reporting capabilities.
• Partner cross-functionally with Commercial, Supply Chain, Customer Service, Finance, and other teams to ensure exceptional customer service and operational excellence.

• Bachelor's degree in Business, Food Science, Chemistry, or a…