Receptionist H​/F

Functieomschrijving
Description de l'entreprise

For a multinational company based in Geneva , we are offering a position as:

Receptionist
For a 8-month contract, with a 100% workload.

Description du poste

RECEPTION
Manage front-desk and telephone reception services

• Proactively anticipate visitor needs (e.g. assistance with luggage, coats, guidance) to ensure a professional, welcoming,efficient first point of contact.

Coordinate visitor management, announcement, and assistance

• Issue access badges for visitors and employees to support smooth, well-organized reception operations.

Manage and coordinate the reception environment

• Monitor mailbox activities, delivery records, office supplies to maintain an orderly, welcoming front desk environment.

Coordinate and support reception-related services

• Coordinate taxi bookings, provide assistance for visitors, employees, and external partners to ensure smooth daily operations.

Support site security and access control

• Monitor site access, apply security procedures, report incidents or suspicious calls to ensure people security and a compliant workplace.

HELP DESK
Manage and coordinate employee services requests

• Manage employee service requests for employees through dedicated systems to ensure timely, accurate service delivery, including badge profile administration, locker allocation, access-related support.

Manage and monitor operational distributions and stocks

• Execute, operational distributions, stock level monitoring for site users to ensure availability, accurate tracking (e.g. cigarettes,towels).

Monitor and compile monthly activity data and KPIs

• Compile, analyse monthly activity data and KPIs, including case handling, distributions, and service performance, to support reporting and continuous service improvement.

ADMINISTRATIVE SUPPORT
Manage and coordinate workplace and employee access services

• Manage, workplace access, employee registration services for employees through dedicated processes to ensure smooth,controlled access to facilities, including parking management, badge, locker, bicycle Match My Bike  programs.

Coordinate and process administrative activities and records

• Coordinate, process administrative activities, records, including incoming invoices, employee data updates (e.g. photo uploads) in dedicated systems to ensure accuracy and compliance.

Support employee communications and onboarding activities

• Support employee communications by preparing, distributing internal communications, updating workplace floor plans in workplace management tools.

Coordinate and oversee on-site employee services initiatives

• Plan on-site employee service initiatives for employees, including visits to the Dagmersellen factory, employee tire change campaigns, to ensure smooth execution, a positive employee experience.

OPERATIONAL SUPPORT SERVICES
Manage and support ad-hoc operational tasks and projects

• Execute, coordinate ad-hoc operational tasks and short-term projects as assigned by the manager, adjusting priorities as needed to maintain operational flexibility.

Support reception continuity and safety and evacuation support

• Support reception continuity by acting as backup for the ExCom reception to ensure uninterrupted front-desk operations.
• Participate in first aid and evacuation teams for site occupants to ensure effective emergency response.
• Follow safety, evacuation procedures for employees, visitors to ensure compliance and preparedness.
• Complete mandatory safety, first aid, evacuation trainings to maintain readiness and operational compliance.

Coordinate and oversee reception-based employee initiatives

• Coordinate reception-based employee initiatives for employees, including the Champagne Service Award, to ensure accurate distribution, a positive employee experience

Profil recherché

• Higher education or college degree. Hospitality degree a plus.
• Proven work experience in 5
  * luxury hotels as a Receptionist, Front Office Representative or similar role.
• Experience with administrative duties a plus.
• Fluent in English both spoken and written (at least C1 level) and French. Other languages a plus.

Computer skills :
Proficient user of Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and Internet applications. Hands-on experience with standard office equipment (e.g. printers, scanners).
Communication skills (verbal and listening ) :
Demonstrates effective verbal and active listening skills. Listens attentively, seeks clarification when needed, and responds with empathy. Communicates messages clearly, politely, and appropriately in both positive and challenging situations, showing respect and a collaborative mindset focused on the common good.
Hospitality skills :
Embodies JTI's values through professional behavior and appearance. Creates a welcoming atmosphere by greeting everyone with a smile and a positive attitude, demonstrating genuine willingness to help. Shows flexibility and adaptability to meet changing needs and expectations.
Interpersonal skills: Strong team player who treats others with respect and…