CFA: Programme Support Officer; P

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy.

For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), UN Volunteers with at least twelve (12) months of continuous service in IOM, staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract.

Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

• Assist the Ombudsperson and the Deputy Ombudsperson with administrative and logistical management of OOM. Coordinate, monitor, and process administrative actions (human resources, contracts, procurement, accounting, finance and budget, logistics) in IOM’s computerized systems and maintain OOM’s internal records related to the above. Provide regular budgetary reports and proactively support on administrative planning, tasks and closures.
• Support the Ombudsperson and the Deputy Ombudsperson with organizing outreach, meetings, trainings, and other activities at HQ, globally or as needed, finalize agendas and invitations, ensure production and distribution of documentation, take notes and prepare minutes, support engagements and training needs conducted by OOM, and follow up on required actions, as needed. In particular, work with the OOM team to support the logistical needs and coordination of Respectful Workplace Focal Point (RWFP) processes and trainings, as well as for Mediation.
• Manage complex communications, requests for assistance, correspondence and documentation, often of confidential and sensitive nature. Ensure appropriate organization, reply, prioritization, accuracy, consistency, informal translation and timeliness; bring complex, sensitive or priority issues to the Ombudsperson and Deputy Ombudsperson’s attention;
  Ensure presence and timely response to queries during core business hours received for OOM, and maintain relationships between OOM and stakeholders and networks.
• Support the Ombudsperson and the Deputy Ombudsperson on administrative and planning matters associated with their functions, including missions and duty travel, coordination with organizational actors and groups, ensuring inclusion of OOM in pertinent organizational events and meetings, and other needs; maintain the office’s joint calendar and their calendar, if needed.
• In coordination with the Ombudsperson and Deputy Ombudsperson, and in line with OOM’s strategy and organizational needs, develop and maintain OOM’s…