Boutique Operations & Administration Coordinator

Geneva, Switzerland

High-End Luxury Watch & Jewellery Brand

We are looking for a Boutique Operations & Administration Coordinator to join our Geneva boutique and play a key role in ensuring the smooth, efficient and structured coordination of daily boutique operations.

This is a cross-functional and hands-on position combining Boutique Operations, Stock, Logistics and Sales Administration, working closely with the Boutique Director, Sales Team, Finance, HQ and external partners.

The ideal candidate will be comfortable working across different functions and will bring a strong combination of operational expertise, financial awareness, organisational skills and digital capabilities.

• Boutique administration and operational coordination
• Stock management and inventory control
• Sales administration and related administrative activities
• Microsoft Dynamics 365 Business Central / ERP management
• Domestic and international shipping & logistics
• Customs, CITES, TIB and Carnet ATA coordination
• After-Sales Service follow-up
• Document management and data accuracy
• Continuous improvement and optimisation of boutique processes and workflows
• Strong coordination between Operations, Finance and Sales
• Supporting the Boutique Director and the team with ad-hoc operational and administrative matters

We are looking for a highly organised, proactive, flexible and digitally confident professional with:

• Previous experience in luxury hospitality or retail, boutique operations, logistics, administration or finance
• Good knowledge of financial and administrative processes within a boutique environment
• Solid experience with Microsoft Dynamics 365 Business Central or a comparable ERP
• Strong analytical, organisational and problem-solving skills
• Excellent attention to detail and a high level of ownership and accountability
• Ability to manage multiple priorities in a fast-paced luxury environment
• Flexibility and adaptability, with the ability to react quickly and effectively to changing priorities and unexpected situations
• Strong communication and cross-functional collaboration skills
• Ability to work effectively with Operations, Finance, Sales, HQ and external partners
• Genuine luxury and client-service mindset
• Fluent professional French and English
• Additional languages are a plus

• Experience in high-end watches, jewellery or another luxury category
• Knowledge of international shipping and customs procedures
• Experience with CITES, TIB and/or Carnet ATA
• Experience working with international stakeholders
• Experience with Microsoft Dynamics 365 Business Central
• Previous exposure to finance, accounting or financial administration
• Strong interest or practical experience in AI for Business, including AI tools, automation platforms and digital productivity solutions

• The opportunity to join an international high-end luxury watch & jewellery brand
• A key operational role within a Geneva boutique
• An international and dynamic working environment
• The opportunity to contribute to the development, digitalisation and optimisation of boutique operations
• Exposure to high-value luxury products and international business operations

The opportunity to join a dynamic, collaborative and business-oriented team

This is an exciting opportunity for a hands-on, versatile and solution-oriented operations professional who combines luxury retail expertise, financial and operational understanding, digital skills and an advanced interest in AI for Business