Portugal Customer OperationsFrench Market

Want to Relocate to Portugal
We are looking for French-speaking talents who want to build a career in Customer Operations &International Support while working in a diverse multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon Portugal
Market: French-Speaking

As part of the Customer Service Operations team you will:

• Respond to customer requests via email chat contact forms and calls
• Handle support tickets related to general queries refunds or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products collect feedback and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Total Gross Cash Compensation: 1040 / month
Includes:

• Base salary

• Monthly holiday & Christmas allowances

• Meal allowance (7 per working day)

• Apartment benefit-in-kind (200 declared on payslip tax-free until 31/12/2026)

• Health insurance from day one

• Potential productivity bonus (performance-based)

Total Gross Cash Compensation: 1240.00 / month
Includes:

• Higher base salary (no apartment benefit)

• Monthly holiday & Christmas allowances

• Meal allowance

• Health insurance from day one

• Potential productivity bonus (performance-based)

• Schedule:
  
  8 hours/day
• Training content includes system onboarding customer management product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

• 40 hours/week 1 hour lunch break
• 22 vacation days per year
• French holidays apply
• If you work on a Portuguese public holiday you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro bus train)

Why Portugal
A multicultural lifestyle sunny climate international work environment career growth opportunities and a great work-life balance.

Want to apply or learn more Feel free to message me!