Customer Service Representative

Customer Service Representative (H/F)

ALBEDIS est un partenaire de recrutement suisse de premier plan, spécialisé dans la mise en relation entre talents et entreprises à travers un large éventail de secteurs, des postes de support jusqu'aux fonctions de direction. Membre d'Interiman Group, ALBEDIS s'appuie sur l'expertise combinée de ses marques partenaires pour couvrir des domaines tels que l'architecture et l'immobilier, la finance, l'IT, les sciences de la vie, le juridique ou encore les res sources humaines, avec une présence dans toute la Suisse (Berne, Genève, Lausanne, Zurich).

Pour un de nos clients, basé à Genève, nous recherchons un(e) :
Temporary position - 100%

Order Handling

• Manage daily, all customer consumable orders processed in various modules:
  Oracle, Kofax and eBusiness.
• Follow-up the next day the order status (hold, low supply, stock-out, etc...) for appropriate action in case of specific status.
• Monitor/amend interfaced standing orders as required.
• Raise Non Conformities (NC) as per requirements.
• Issue/coordinate Credits;
  Rebills;
  Returns linked to customer consumable orders as per requirements.
• Maintain/amend pricing agreements preventing customer consumable orders being processed.
• investigate and close reported Disputed Invoices as per responsibility.

Customer Management

• Managing customers inquiries such as pricing, stock availability, delivery, order status and product information.
• Handle credit notes and customer and take appropriate actions based on CSC process.
• Highlight procedures and work instructions corrections and/or updates to your direct report if required.
• Ensure appropriate communication is shared between customers and field operations.
• Contribution to Daily Management (DM) ensuring business continuity and supporting department objectives.

E-Business

• Maintain and control customer database (Book/Ship Notification; etc...).
• E-Business customer setup (Incl. Onboarding).
• E-Order optimization.
• Customer communication - integrations.
• E-Invoicing Coordination.
• E-Business Troubleshooting.
• Dx One
  - Three
  60 (CMI) Support.

• Preferably with experience in a customer support center and/or with customer service administration
• Excellent communication skills
• Language skills:
  Fluent German (C1 minimum), English (C1 minimum). Any other European language is an asset.
• Urgency focused
  - Focus on critical deliverables and high priority assignments, owns a sense of urgency and prioritizations.