E-commerce Customer Service Ambassador

We are currently looking for a Seasonal E-commerce Customer Service Ambassador to join our Customer Service Department based in Geneva (Switzerland).

3-Month Fixed-Term Contract

As a Seasonal E-commerce Customer Service Ambassador, you will play a key role in supporting Christian Louboutin's Customer Service team during the peak period.

Acting as a true brand ambassador, you will deliver an exceptional luxury experience across all customer touchpoints while contributing to sales opportunities and ensuring operational excellence in a fast-paced environment. This role requires a highly customer-focused, proactive, and results-oriented individual capable of quickly adapting to business needs and managing a high volume of interactions with efficiency and professionalism.

• Respond to customer enquiries via email, phone and chat in a timely, professional and personalised manner.
• Act as an ambassador of the Maison by providing a luxury service experience aligned with Christian Louboutin standards.
• Manage customer requests efficiently while maintaining excellent quality of communication during high-volume periods.
• Demonstrate empathy, ownership and problem-solving skills to ensure customer satisfaction.
• Identify sales opportunities during client interactions and confidently recommend products aligned with customer needs.
• Provide guidance on sizing, materials, product availability, care and styling.
• Promote alternative products when requested items are unavailable.
• Support conversion and revenue objectives by combining service excellence with a commercial mindset.

• Ensure accurate case management and customer follow-up within established deadlines.
• Maintain detailed and accurate records within CRM systems.
• Coordinate with internal departments including Logistics, Retail, Repairs, Digital and Warehouse teams to support customer requests.
• Escalate complex situations appropriately while taking ownership of customer communication.

• Contribute actively to team objectives during the holiday period.
• Demonstrate flexibility and adaptability to evolving priorities and business needs.
• Quickly acquire product knowledge and internal processes to become operational in a short timeframe.
• Support continuous service quality despite increased customer volumes.

• Previous experience in Customer Service, Retail, Hospitality, Luxury Retail or E-commerce.
• Experience managing high volumes of customer interactions is highly desirable.
• Luxury experience is a plus.

• Fluent English and French required.
• Additional European languages are highly valued, specifically German, Spanish or Dutch.

• Excellent written and verbal communication skills.
• Strong customer orientation and service mindset.
• Commercial awareness with the ability to identify sales opportunities.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise effectively.
• Comfortable working under pressure during peak business periods.

• Positive, energetic and proactive attitude.
• Team player with a collaborative mindset.
• Fast learner capable of becoming autonomous quickly.
• Genuine passion for luxury, fashion and client experience.

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic…