Customer Service Representative

Position: Customer Service Representative - hourly contract
Location: Genf

# Customer Service Representative - hourly contract

Jet Aviation Geneva, CH, 12152 days agoJob description

Position Summary At Jet Aviation, we enable global flight with passion. As a leader in business aviation, we provide exceptional service to clients across the world. We're looking for a proactive and customer-oriented Customer Service Agent in Geneva who thrives in a fast-paced environment and is committed to delivering outstanding experiences to our valued customers.

Your role
• Creating memorable first impressions:
Create a professional & comfortable environment from the very first interaction to our guests
• Passenger & crew experience:
Provide seamless assistance during arrivals and departures, including porter service, valet parking, transportation, and baggage handling – always with a welcoming, respectful and attentive attitude.
• Anticipate & fulfill customer needs:
Identify guest expectations before they arise and deliver tailored solutions to ensure complete satisfaction.
• Travel coordination:
Support flight crews and guests with arrangements such as hotel bookings, ground transportation, catering, and customs services.
• Flight preparation & reservations:
Handle reservations, coordinate services, and ensure all preparations are in place for smooth flight operations.
• Service sales & billing accuracy:
Promote and sell additional services while ensuring all transactions are accurately recorded for billing.
• Facility oversight:
Maintain passenger facilities and crew lounges to the highest standards of cleanliness and comfort.
• Service failure reporting:
Refer any service failures or customer complaints to the FBO supervisor or team leader to ensure timely and effective resolution
• Safety & quality contribution:
Actively participate in the Safety and Quality Management System, promoting a positive safety culture among colleagues. Identify and report potential hazards, near misses and occurrences helping to ensure a safe and compliant working environment.

What we offer you
• An exciting and challenging job in a dynamic environment.
• Various opportunities for professional and personal development.
• A motivated and cheerful team that looks forward to working with you.

Your profile
• 5+ years of experience in aviation or hospitality, with a solid understanding of high-end customer service.
• Fluent in English and French is a must, with excellent communication and interpersonal abilities.
• You’re proactive, attentive to detail, and passionate about creating outstanding guest experiences.
• A reliable team player who also works well independently and remains calm under pressure.
• Comfortable working irregular hours, with a valid driver’s license.
• Confident using Microsoft Office and web-based tools for daily operations and coordination.

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.