Senior Association & Education Coordinator - Association Solutions Division

Senior Association & Education Coordinator – Association Solutions Division

We are a global engagement and marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise:
Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 62 offices in 34 countries.

MCI Benelux is looking for an enthusiastic Senior Association & Education Coordinator.

The Senior Association & Education Coordinator is responsible for developing, planning, implementing and evaluating education programmes for association clients – with a focus on conference programme management – and supporting membership‑ and community‑related activities.

The Senior Association & Education Coordinator is part of the Association Solutions Division and reports to MCI’s Director – Accounts, Communications & Education. They will work within a matrix environment, which requires active collaboration with cross‑functional teams, including Learning & Development, Project Management, Marketing, Finance, and with external stakeholders, including Association Boards and Committees.

This role is client‑facing and focuses on two core areas:

• Programme & Education – Managing the development and implementation of conference programmes and contributing to the delivery of association education strategies.
• Membership & Community – Building, engaging, and supporting vibrant association membership and professional communities to enhance retention and member satisfaction.

The Senior Association & Education Coordinator tasks include the following but are not limited to:

• Work closely with the client education team – internal and external – to deliver compelling on‑ and off‑line learning & development programmes (conferences, events, online sessions, etc.) that align with accreditation principles and guidelines.
• Together with the association client leadership – internal and external – identify and secure high‑impact guest speakers and subject‑matter experts.
• Oversee and guide the speaker communications, the organization of session logistics, and programme updates across multiple events.
• Endorse an active role in creating, repurposing and monetising content via a learning experience platform and across other channels.
• Manage client education and events committees and ensure they function properly, including providing support (agendas, minutes, etc.) and supervision, and working with them on yearly content schedules.
• Design and develop speaker resources and guidelines.
• Act as the first point of contact for subject matter experts delivering online education programmes and take the responsibility for all speaker documents.
• Coordinate regular education programmes’ evaluations and liaise with committees and other team members on next steps.
• Take part in the annual events and conferences you contribute to.
• Act as the liaison between the education and marketing & communications teams, ensuring education programmes and the overall education strategy are communicated externally and promoted in a timely manner.
• Contribute to the innovation of educational experiences, content and formats to drive client satisfaction and find appropriate resolution of client complaints.
• Monitor and report on expenses specifically related to programme management, ensuring accurate tracking and timely reporting to the Project Event Manager.

• Respond to member enquiries and provide support regarding membership benefits, renewals, and onboarding.
• Monitor membership trends and proactively address retention challenges.
• Support the creation and management of special interest groups, committees, and sub‑communities within the association.
• Maintain accurate membership records and databases.
• Support the implementation and optimisation of membership platforms and tools.
• Liaise…