Client Lifecycle Management - Enhanced Due Diligence Analyst

The opportunity :
Client Lifecycle Management - Enhanced Due Diligence Analyst

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The Client Life Cycle Management (CLM) Enhanced Due Diligence (EDD) Analyst is responsible for managing and conducting Customer Due Diligence activities for all types of risk levels to meet applicable legal, regulatory requirements as well as HSBC policies and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML) and Sanctions).

Are you interested? Do you have a proven working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry? Do you enjoy to be part of a cohesive team?

If you answered yes to any of these questions, we want to hear from you!

The CLM Analyst will ensure that prospect and/or customer Know Your Customer (KYC) / Know Your Transactions (KYT) information are meeting requirements by conducting enhanced due diligence activities such as screening using internal tools and open media researches, review internal and external documentation. Additionally, the CLM EDD Analyst will coordinate external vendor report request when and if applicable.

This person will deliver consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage.

The CLM Analyst will report to Client Lifecycle Management Head of Enhanced Due Diligence under the leadership of the EMEA Head of CLM.

• The CLM Enhanced Due Diligence Analyst is responsible for managing Due Diligence Activities for all tasks related to Customer life cycle events.
• CLM Team should strive to streamline operations to drive continuous improvement to the client experience and drive growth to GPB bottom line.

• Provide advisory and operational support to front office staff for all new or existing to bank customers CLM activities, meeting the following objectives:
  • Direct client engagement
  • Customer Onboarding
  • CDD modification management
  • PEDR overdues within threshold
  • Quality metrics within thresholds
  • Adherence to CDD guidelines and risk appetite
  • Assess whether such clients match the risk appetite of the Group and the Bank
  • Preserve the reputation of the HSBC Group and protect the Bank from a possible financial crime exposure
• Drive the client experience efforts in line with CLM’s client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner.
• Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
• Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Establish and maintain excellent working relationships with major stakeholders.
• Adapt to the changing environment (new regulations, introduction of further technology, reorganizations, etc.).
• Efficiently and regularly cooperate with the Front office and other stakeholders in order to spread a common culture, enforce requirements and respect the Front office business objectives.
• Perform an adequate follow‑up of the tasks at all times in order to elevate potential issues in a timely manner.

• Knowledge of EUNINT and/or MENA markets specifies from a KYC/KYT perspective.
• Proven working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry.
• Minimum of a B.A. degree or relevant work experience.
• Experienced in due diligence activities (screening and researches).
• AML certifications (i.e: ACAMS or Vision Compliance or similar).
• Excellent communication skills.
• Experienced in roles involving client facing activities (i.e: meetings).
• Can‑do and problem solving attitude.
• At ease under pressure and demonstrating good resilience.
• Strong teamwork initiative.
• Fluent in Hebrew, Arabic or Mandarin required.
• Ability to work professionally with all levels…