Client Documentation Specialist

Mission

As part of the Client Documentation team, the Client Documentation Specialist is a key element to ensure:

• A smooth documents process flow between the different departments of the bank, especially regarding change in circumstances
• The quality, coherence and the accuracy of the client's data in the bank's systems
• The relevance of clients' instructions by performing control signature
• An efficient support to the other departments of the bank and the branches

• Review the documentation received from the clients for certain change in circumstances on an existing account or an account closing and verify that it complies with the local and international regulations (e.g. CDB
  20, Common Reporting Standards (CRS) and FATCA/QI rules) and the Bank's directives and procedures from (i) a formal point of view (e.g. the correct version of the document is signed, all the required fields have been completed) and (ii) that the information is consistent across the documents provided by the clients (IDs, corporate documents, bank's forms, etc…)
• Verify that the information entered in the Bank's systems by the Wealth Management is complete according to the documentation signed
• Perform 4 eyes controls and regular internal controls to ensure respect of the procedures
• Ensure a good quality of service by providing accurate feedback to the Wealth Management on any error, missing document and answering in a timely manner to any query related to his/her mission and duties

• Build a bridge and create synergy within the Client Documentation team and other key players (Legal, Compliance, IT…)
• Act as a business partner by bringing his/her expertise and the relevant support and input to the other departments of the bank (Wealth Management, Compliance, Legal…) when required (on a complex situation, on the implementation of new regulations or bank's decisions, new projects)
• Coordinate efforts to help a smooth flow in the processes and always seek for improvements
• Facilitate problem solving and collaboration
• Create an environment oriented to trust, open communication and cohesive team effort

• Be up to date on any changes in the regulations, perform the assessment for internal changes, communicate with the relevant departments involved and to the team, implement them or launch projects, requests to IT as needed
• Participate in any project impacting the team, either required by a new regulation or initiated by the Bank, hence participate to workshops, meetings, upon the management delegation (for defining the business requirements, performing the testings, and any other required tasks)
• Involve the other team members as required
• Participate in the change management within the team by communicating proactively on the various projects and accompany the team in the change
• Make sure that the procedures and processes are updated accordingly and communicated to all stakeholders, including the Client Documentation teams within the different branches.
• Your Profile

• Education:
  
  Bachelors Degree
• Experience:
  
  Technical skills:
  At ease with Microsoft tools, especially Excel
• Languages:
  
  English is a requirement, German/Italian or other language is a plus
• Personal skills:
  Client service oriented, Curiosity and good interpersonal skills
• Swiss Residence mandatory

• Open mind and team orientation:
  Be open to other's ideas. / Balance personal & team interests. / Express opinion and criticism in a constructive way.
• Innovation and development:
  Seek opportunities to improve the existing. / Be a continuous learner. / Adopt change with a positive attitude.
• Professional business culture:
  Think in 'Problem-Action-Results' terms. / Walk the extra mile. / Be proactive and driven. / Show strong client service ethic. / Build lasting client relationships.
• Quality, internal & external regulations:
  Consistently comply with internal & external regulations. / Seek opportunities to improve quality in all features of the work environment.
• Analytical Ability:
  Ability to assimilate procedures and to implement them. / Ability to identify issues and raise them in a structured way. / Ability to make process improvements. / Attention to detail.
• Solid organization and time management skills:
  Ability to organize the tasks efficiently based on priorities with anticipation of events. / Reaction and decision-making ability in face of unforeseen circumstances.
• Communication:
  Ability to raise issues via the right channel and in a constructive way. / Ability to expose constraints and opportunities. / Express opinions and criticism in a constructive way.
• Adaptability:
  Ability to change, be flexible. / Maintain quality standards despite schedule pressures.
• Team Spirit:
  Ability to proactively help the others. / Ability to finalize the common goal.