Senior Cash Projects & Coordination Manager

Mission

Enable the Cash department to deliver continuous improvement and operational excellence by driving cross-functional projects, coordinating stakeholders, reinforcing governance and controls, and providing senior support to Cash Transfers/FX/MM/Treasury operations teams. The role complements day-to-day teams by focusing on transformation, automation, quality, and risk reduction, without direct BAU processing.

• Project leadership and delivery
  • Lead and coordinate projects impacting Cash Services end-to-end (target operating model, process re-engineering, automation, vendor/tooling changes, regulatory initiatives).
  • Own project lifecycle: scope, plan, steerco packs, RAID logs, testing strategy (UAT), go-live and post-implementation reviews.
  • Ensure alignment with group standards, audit recommendations, and regulatory changes.
• Departmental coordination and governance
  • Act as coordination hub between Cash teams, IT, Front Office, Treasury, Compliance, Risk, Legal, and external counterparts.
  • Organize and run working groups, committees, and communication plans; ensure decisions are documented and followed up.
  • Track KPIs/SLAs, produce management reporting and dashboards, and drive action plans to improve service quality and efficiency.
• Process optimization and controls
  • Map and challenge existing processes (Transfers & Payments, FX/MM/Treasury Ops, Cards, Client Care interfaces) to improve STP rates, accuracy, and cost.
  • Identify operational risks, define/enhance controls, ensure timely escalation, and embed lessons learned.
  • Support the continuous review of procedures and contribute to audit/compliance responses.
• Senior support to operations
  • Support team leads and specialists on complex cases, exceptions, and non-standard issues—providing guidance and escalation paths rather than executing BAU.
  • Coordinate department readiness for volume/market changes, new products, or correspondent updates.
  • Contribute to training materials and knowledge transfer for new tools/processes.

• Communication and influence at all levels
  • Clear, structured documentation and presentation skills.
• Organization and prioritization in time-pressured environments
  • Ownership and accountability.
  • Solid organization and time management skills
• Problem-solving mindset
  • Problem–Action–Results, with strong risk awareness and escalation judgment.
• Teamwork and stakeholder management
  • Ability to coach and support without direct line management.
• Continuous improvement focus
  • Openness to challenge status quo and drive change.
• Analytical Ability
  • Assimilate procedures and implement them
  • Identify issues and raise them in a structured way
  • Make process improvements
  • Attention to detail
• Adaptability
  • Be flexible to changes
  • Maintain quality standards despite schedule pressures

• Strong understanding of payments and transfers flows, FX/MM/Treasury operations (netting, CLS, reconciliations, Swift formats, settlement and levelling concepts
• Proficiency with MS Office (advanced Excel/Powerpoint), project tools (e.g. JIRA, Confluence)
• Data analysis and KPI design/monitoring with a Risk/audit/Compliance approach
• Fluent in English and French, German/Italian is a plus