Client Lifecycle Management Analyst

The Client Lifecycle Management Analyst is responsible for managing all Client Lifecycle Management tasks related to Customer life cycle events.

For all types of risks levels to meet applicable legal, regulatory requirements as well as HSBC policies and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML) and Sanctions), He/She will have to depending on the assigned pool of activities (Onboarding / CDD Modification / Periodic and Event Driven Reviews (PEDR));

• Onboarding:
  Analyse, validate and ensure Customer Onboarding: perform documentation review (banking forms, CDD documentation, corroboration), Know Your Customer (KYC) /Know Your Transactions (KYT) information, screening activities
• CDD Modification:
  Analyse, validate and register all the Account modifications (CDD / Tax (FATCA / QI / US Person Policy) and CRS): perform input on structure update, person creation, documents registration, blocking / unblocking account activity and Customer Data Management /CDM) issue creation/update within the systems
• PEDR:
  Complete and manage trigger events, periodic and event driven reviews: perform due diligence activities on KYC/KYT information, Account Activity Review and conduct screening activities

This person will deliver consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage. He/She will report to CLM. Production Lead.

• Provide advisory and operational support to front office staff for all new or existing to bank customers CLM activitites, meeting the following objectives:
  • Direct client engagement
  • Customer Onboarding
  • CDD modification management
  • PEDR overdues within treshold
  • Quality metrics within tresholds
  • Adherence to CDD guidelines and risk appetite
  • Assess whether such clients match the risk appetite of the Group and the Bank
  • Preserve the reputation of the HSBC Group and protect the Bank from a possible financial crime exposure.
• Drive the client experience efforts in line with CLM’s client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner.
• Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
• Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

• Knowledge of EUNINT and/or MENA markets specifies from a KYC/KYT perspective
• Strong proven working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry
• Minimum of a B.A. degree or relevant work experience
• Experienced in due diligence activities (screening and researches)
• AML certifications (i.e: ACAMS or Vision Compliance or similar)
• Experienced in due diligence activities (screening and researches)
• Experienced in roles involving client facing activities (i.e: meetings)
• Can-do and problem solving attitude
• At ease under pressure and demonstrating good resilience
• Strong teamwork initiative
• Ability to work professionally with all levels of staff and management
• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you…