Client Services Officer - Russian Speaker

• Work time Percentage: 100%
• Location:
  
  Geneva

• Department:
  Private Banking – Client Support
• Work time Percentage: 100%
• Location:
  
  Geneva

EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice. EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised.

We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision‑making and greater innovation.

Empowering entrepreneurial minds to create value – today and for the future. We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.

Within the Private Banking Department, the Client Support Officer Private Banking plays a key role in delivering a high‑quality service experience to our clients and supporting our Client Relationship Officers (CROs) in the day‑to‑day management of client relationships.

You will be responsible for the full range of administrative and operational activities linked to client accounts, ensuring that all instructions are executed accurately, efficiently and in line with internal policies and regulatory requirements. Working closely with CROs and key control functions, you will help prepare client meetings, maintain up‑to‑date documentation, and contribute to the promotion of digital and paperless solutions.

This position is suited to an experienced private banking professional who enjoys working in a dynamic environment, is comfortable with complex client requests and financial instruments, and is committed to delivering excellent service with a strong risk‑aware and compliance mindset. The role requires close interaction with Russian‑speaking clients and therefore a high level of proficiency in Russian.

• Provide proactive day‑to‑day support to one or more CROs in managing a portfolio of private banking clients, ensuring seamless coordination of all client‑related activities.
• Deliver top‑quality client service through regular and timely contact by phone and e‑mail, handling queries, resolving issues and ensuring a consistently high level of client satisfaction, including for Russian‑speaking clients.
• Execute and oversee client account openings, closures and updates, including performing internet searches, gathering and validating corroborative documentation, and ensuring full adherence to internal procedures and regulatory requirements.
• Process, monitor and control all client instructions (e.g. stock market transactions, payments, foreign currency trades and other investment orders), ensuring accurate execution, proper booking and alignment with guidelines from Compliance, Risk and Operations.
• Prepare, organise and follow up on client meetings and visits by compiling account documentation, checking required documents, producing account statements and ensuring that all actions and outcomes are properly recorded.
• Manage ongoing administrative and organisational tasks such as periodic client reviews, tracking and resolving missing or pending documents, and coordinating the delivery and follow‑up of holdmail and other client communications.
• Prepare high‑quality marketing and client materials, including presentations, pitchbooks, investment…