Client Service Executive - MENA Market

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The Client Service Executive supports the senior staff within the MENA Market to deepen client relationships and improve income generation through focused business development activities. The role holder provides multi-jurisdictional client support to HSBC's Relationship Management and Acquisition teams and facilitates client reviews, renewals, maintenance and exit activities across all HSBC products. This role is responsible for the coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance.

Are you interested? Do you have excellent communication and organisational skills, a strong customer focus, and the ability to manage competing priorities with accuracy and urgency? Do you enjoy being part of a cohesive team?

As a Client Service Executive, your main responsibilities may include being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective.

Accordingly, the role holder might also be responsible for the oversight and coordination of new business on-boardings, Know Your Customer (KYC) renewals and remediation projects, existing client maintenance and facilitation of client exits as well as supporting the client relationship managers with any relationship tasks.

• Support senior management and Relationship Managers in strengthening client relationships, enhancing relationship returns, identifying potential credit issues early and supporting client-facing activities where appropriate
• Contribute to revenue generation, product alignment, customer satisfaction and cost containment objectives by providing effective client relationship and business development support
• Assist with proposals, presentations and pitches for new products and services, prepare briefing notes for key client meetings, record meeting notes and support income-generation opportunities
• Coordinate and support client lifecycle activities, including new business onboarding, KYC renewals, remediation projects, existing client maintenance and client exits across relevant HSBC products
• Assist with the review and submission of credit risk returns, including limit excesses and exceptions, outstanding security and documentation, and monthly credit-control reports
• Comply with all relevant internal and external rules, regulations and procedures; maintain HSBC internal control standards; implement audit and regulatory actions promptly; and act as the First Line of Defence (FLoD) by observing all applicable controls

• A completed qualification from a commerce school or a University Degree in Business Administration, Economics or Management
• Proven proficiency in Client Service Executive activities
• Excellent communication skills in English ; additional languages are an advantage
• Good communication skills with good level of customer experience
• Strong organisational skills and a clear sense of urgency and prioritization with a focus on customer needs and solutions-oriented thinking
• Attention to the detail and precision in particular when processing transactions
• Understanding of how a private bank functions as far as transaction processing, customer documentation, cross border rules, financial crime compliance and account opening
• Team player and spirit is a must
• Computer literate, with strong knowledge of programmes such as Microsoft Word, Excel and Power Point
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit

We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, andfamily friendly leaves,as well as many other benefits to support your wellbeing.

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg,…