Employee Relations Advisory Manager​/STA

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

Are you interested? Do you have Employee Relations expertise? Do you enjoy being part of a cohesive team?

What you will do:

The Employee Relations (ER) Advisor provides expert, impartial support on complex and sensitive people matters
, including conduct, capability, attendance, grievances, performance concerns and workplace conflict.

The role leads robust and defensible
investigations by planning case strategy, assessing evidence, conducting interviews, establishing relevant facts and producing clear findings, case summaries and outcome documentation.

Acting as a trusted adviser to managers, the ER Advisor applies employment legislation, regulatory expectations and internal policies consistently, balancing fairness, employee wellbeing and organisational risk. The role works closely with Legal, Compliance, Risk and other specialist teams, uses mediation, coaching and informal resolution where appropriate, and maintains strict confidentiality while making sound judgements in high-pressure situations.

In addition, the ER Advisor identifies recurring themes and emerging risks across cases,
recommending preventative actions and improving ER processes, guidance, templates and controls to strengthen manager capability and promote consistent, high-quality employee relations outcomes.

• Own and manage end-to-end complex ER cases in Switzerland.
• From intake/triage through to resolution and closure, ensuring accurate documentation, appropriate evidence gathering and clear outcomes.
• Provide ER advice and coaching to managers on performance and behaviour issues, including capability/performance improvement actions, conduct management and formal processes where required.
• Lead light investigations (fact-finding, interviews, meeting notes, evidence review) and recommend next steps; escalation to Head of ERA country/Legal where scope, sensitivity or risk warrants it.
• Provide ER support for redundancies (e.g. process guidance, explanation, risk assessment, stakeholder co-ordination) in line with HSBC policy and Swiss requirements.
• Advise on and support dismissals and other sensitive exits, ensuring decisions are defensible, risks are clearly articulated and required approvals are obtained.
• Apply a risk-based approach that balances colleague experience, compliance and commercial realities; document options, rationale, risks and recommended actions within Service Now.
• Maintain a close working relationship with the Legal team, engaging them early on cases with higher legal/reputational exposure (e.g. dismissal risk, discrimination/harassment allegations, regulatory sensitivity, high-profile stakeholders).
• Identify recurring themes and policy/process gaps; propose improvements using insights from case trends and knowledge tools.

• Extensive and demonstrable experience in Employee Relations (ER), HR advisory or a closely related field.
• A strong track record of managing workplace investigations.
• Deep experience advising on complex or high-risk matters, including whistleblowing, retaliation,long-term absence and potential litigation.
• Considerable experience coaching managers through sensitive and challenging situations.
• Employment principles and legislation.
• Disciplinary, grievance, performance-management and absence processes.
• Equality, discrimination, harassment, bullying and reasonable-adjustment considerations.
• Data protection, confidentiality, record retention and appropriate information.
• Investigation methodology, procedural fairness and evidential standards.
• Mediation, workplace conflict and psychological safety.
• Organisational policies, delegated authorities and escalation routes.
• HR risk…