Service Delivery Manager – Infrastructure IT

Service Delivery Manager – Infrastructure IT

Genève, Switzerland | Posted on 10/29/2025

Ensure quality of IT infrastructure services, coordinate with offshore/nearshore teams, act as main point of contact for client

We are looking for a Service Delivery Manager with strong experience in IT Infrastructure services to join an international environment. The successful candidate will act as the interface between client stakeholders and delivery teams, ensuring operational excellence and contractual SLA adherence. The role includes stakeholder management, continuous service improvement, escalation handling, and coordination of nearshore/offshore support units. Strong interpersonal skills and deep understanding of infrastructure components such as servers, networks, security, and cloud platforms (Azure, AWS) are essential.

This is a hybrid role requiring client-facing maturity and a structured delivery approach under ITIL practices.

• Ensure the successful delivery of IT infrastructure services to the client
• Act as the main point of contact for client stakeholders
• Manage service performance and ensure SLA compliance
• Coordinate offshore/nearshore support teams
• Handle escalations and ensure timely resolution of issues
• Produce service reporting and ensure contractual deliverables are met
• Collaborate with technical teams to improve service reliability and efficiency

• Minimum 5 years’ experience as SDM or Service Manager in IT Infrastructure environments
• Excellent client communication in French (written and spoken)
• Strong knowledge of infrastructure: servers, networking, security, cloud (Azure, AWS)
• Proven experience managing offshore or nearshore delivery models
• Strong synthesis capabilities, natural leadership, and ability to work under pressure
• Work in a stable international client context with long-term vision
• Flexible hybrid setup with regular client interaction
• Opportunities for contract extension and internal mobility