Microsoft Workplace & VDI Expert Senior Support Engineer; L2L

Founded in 2019 Ekkiden is an international consulting group that brings together an ecosystem of passionate and committed consultants delivering organizational operational and technological transformation projects in IT/Digital Industry/R&D and Sustainability for large enterprises and SMEs across France Switzerland Spain and Germany
.

For one of our major clients in Geneva we are looking for a Senior Microsoft Workplace & VDI Engineer to reinforce a skilled Level 2 support team (4 people).

This is a 100% on-site hands‑on role with real ownership. You will act as the technical reference for Microsoft environments VDI platforms, endpoint security, monitoring and automation ensuring a high‑performance secure and seamless end‑user experience
.

Handle Level 2 & Level 3 incidents with a focus on complex and high‑impact issues.

Support and mentor Level 1 teams especially on Microsoft services (Outlook Exchange Teams).

Administer and evolve the Omnissa (formerly VMware EUC) ecosystem:
Horizon Workspace ONE UEM (VDI/DaaS & endpoints).

Manage and optimize the Microsoft stack
:
Windows 10/11 Intune/SCCM Entra .

Ensure stability security and compliance across workstations and mobile devices.

Administer on‑premise monitoring tools for infrastructure health and capacity.

Deploy and operate user experience monitoring solutions (Control Up or equivalent).

Diagnose performance bottlenecks and optimize infrastructure paths
.

Implement automated performance benchmarks and integrate them into monitoring systems.

Configure and manage Entra  (Azure AD) access policies and identity services.

Administer Microsoft Teams for secure and reliable collaboration.

Design and execute OS application and patch deployment strategies
.

Apply endpoint security and compliance best practices
.

Develop and maintain Power Shell automation scripts
.

Contribute to CI/CD pipelines using Git Hub for infrastructure and workplace automation.

Exposure to Terraform or Infrastructure as Code is a strong plus.

Apply testing and validation processes to guarantee deployment quality.

Work with Service Desk (ITSM) for incident, change and problem management.

Participate in MDM / cmdm administration for endpoint and mobile security.

Produce clear structured documentation:
runbooks, procedures and technical guides
.

Actively contribute to knowledge sharing across L1/L2/L3 teams.

Strong background in Microsoft workplace technologies
:

Proven hands‑on experience with Omnissa / VMware EUC (Horizon Workspace ONE UEM).

Solid expertise in monitoring, troubleshooting and performance optimization
.

Advanced Power Shell scripting skills.

Good understanding of CI/CD tools and Git Hub
; Terraform is a plus.

Experience with
ITSM tools (Service Desk) and MDM solutions
.

15 years of professional experience
.

Strong track record in L2/L3 support within on‑premise or hybrid environments
.

Comfortable acting as a technical authority and escalation point
.

French:
Strong asset
.

Join us at the right moment and make your mark within a rapidly growing organization.

A wide variety of missions in a challenging environment allowing you to have a real impact on the company.

The opportunity to work autonomously and proactively contribute ideas so we can grow together.

A career path tailored to your personality both in terms of role and location.

Continuous high‑quality training to help you unlock your full potential.

At Ekkiden we are committed to providing a positive experience for every candidate.

Initial contact: Our recruitment team will reach out to discuss your motivations and expectations.

Interviews: You will have one or two interviews with our business managers depending on the position you are applying for.

Client meeting: Finally you will have the opportunity to meet the client.

While this is our standard recruitment process it can be adapted depending on specific circumstances.

You can also find all our job opportunities on our website.

Employment Type : Full-Time

Vacancy : 1