ML Operations Engineer

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, Proton Pass, Proton Wallet, and Lumo by Proton. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information.

In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up  value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of.
Check our open-source projects!

We are looking for a MLOps / Infrastructure Engineer to join the MSA (Mail Security & Anti-abuse) team and support the operation and evolution of our machine learning anti-abuse systems.
MSA is a multidisciplinary group created in 2019 to tackle complex problems in mail delivery, spam prevention, abuse detection, and account security across the Proton ecosystem. Our systems combine human expertise and machine learning to make tens of millions of decisions daily, protecting users from spam, fraud, account compromise, and large-scale attacks.
Today, our focus areas include:

• Mail delivery and spam protection
• Abuse detection and account security
• Site reliability across Proton services
• New products such as Wallet and Lumo

Our systems have reduced spam misclassifications by over 60%, blocked millions of abusive signups, protected hundreds of thousands of users from account compromise, and mitigated hundreds of large-scale attacks.
To move fast with limited resources, we operate as autonomous teams owning systems end-to-end across infrastructure, backend, data, ML, and operations. In just a few years, we have grown from 2 to over 60 engineers and analysts across three continents, providing 24/7 protection to millions of users.
We are looking for humble, mission-driven engineers who enjoy learning, improving systems, and making a real-world impact.
This role is ideal for someone early in their career who wants to build strong foundations in infrastructure, automation, and production ML systems. You will work closely with experienced engineers to deploy, monitor, and maintain critical services that run 24/7 and protect millions of Proton users.

As an MLOps / Infrastructure Engineer, you will contribute to the reliable operation and continuous improvement of systems protecting millions of Proton users.

• Assist in maintaining the operational stability of machine learning and anti-abuse systems running 24/7
• Support deployment and maintenance of services and infrastructure under guidance from…