Customer Success Engineer

At Bio Sked, we don’t sell software. We free hospitals from organizational chaos.

For over 15 years, Bio Sked has been the trusted partner of 1,000+ healthcare sites in 9 countries, helping hospitals and clinics optimize their workforce through Momentum, our AI-powered intelligent scheduling platform.

Momentum automates the creation of fair, compliant, and efficient schedules—eliminating Excel and saving hospitals thousands of hours every year.

We're looking for a Customer Success Engineer to join our small, hands-on team in the Geneva area (hybrid). You'll work alongside experienced colleagues to deploy Momentum at hospitals and clinics, translating operational workflows into working configurations and supporting a portfolio of customers.

After comprehensive initial training, you will be responsible for the successful implementation, ongoing use and customer satisfaction for our Momentum software, a worldwide leader in medical resource planning.

You will:

• Analyze and translate our clients’ operational workflows into configurations within our application
• Optimize client processes around our products using our expertise
• Ensure the successful onboarding and continued use of our products by customers
• Work closely with engineers, project managers, and sales executives to ensure implementation quality & client satisfaction
• Train clients on the application and maintain training materials
• Contribute to the product development by identifying features, testing, and providing feedback
• Support the sales team in identifying upsell opportunities
• Support client inquiries
• Conduct database backups, automated processing, data imports, infrastructure operations and continuity

Requirements

• A BSc degree or higher, in IT management or engineering, computer science, or business
• At least 1 year experience in an IT and customer service or success role
• Proven success with B2B SaaS customer success efforts
• Excellent verbal and written communications skills in French, with German or Dutch being a strong plus
• Exceptional ability to communicate and foster positive business relationships
• Proficient in active listening and the ability to determine what customers need
• Talent in communicating technical topics in a simple to understand way, that non-technical people can relate to
• Experience in managing technical customer facing projects, maintaining time and quality constraints
• Technical skills, ideally in any of the following: database management, SQL, scripting, Windows VM in Google Cloud Platform, Hub Spot, and Microsoft Excel with VBA
• Analytical and problem-solving skills
• Familiar in using AI solutions to be more efficient at work
• Knowledge of best practices in customer service and retention
• A passion for the world of healthcare, tech, or customer success
• The ability to work independently, be self-motivated, and be proactive
• Ability to commute multiple days a week to our office in Chavannes-de-Bogis (Geneva area)

If you only meet some of the requirements listed above, but think you could still be a good fit, please feel free to apply!

• Work on meaningful and impactful healthcare solutions
• Learn and use modern technologies including AI agents, Hub Spot, Google Cloud Platform, SQL, and more
• Clear pathways for career progression toward project management, key account management, or software development roles
• Collaborative small company environment
• Competitive, merit-based compensation, including equity and profit-sharing opportunities
• Opportunities to visit medical professionals on-site
• All customary social benefits
• Our core values: ownership, transparency, trust, pro-activity, user centricity, results-driven, team work, velocity

Customer Success Engineer
• Geneva, GE, CH