Technology Service Specialist; F​/M​/X

Job Description

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

The Global Branch APS Application Operation Team member is part of a regional team with focus on application operation in line with DB standards and policies

• Pro-active support and trouble shoot application portfolio in scope
• Follow all ITSM aspects (Incident, Problem, Change, Capacity, Knowledge) for in scope application portfolio
• Ensure GIM is engaged in time for service outages P3crit and higher
• Overlook all related service‑now queues to avoid long running tickets and ensure they are correctly treated
• Identify recurring issues, resolved or addressed (SME or Vendor involvement)
• Ensure required Application documentation is up-to-date
• Involve APS lead in time in case of issues
• Support and inform client lead
• Report on application performance and outline critical areas
• Raise topics/items to be followed by CSM/Client lead organisation and keep meeting minutes with action items

• Significant experience in IT in large corporate environments
• Significant experience in complex and large Project or Program Management
• Significant experience in Service Support Business (Banking IT preferred)
• Considerable experience in Application Operation L2 function
• Banking background skills / Financial or Trade experience
• Capability to interact successfully in a global, multi-vendor, multicultural environment
• Clear and concise communicator
• Ability to discuss with FO and banking customer
• Ability to obtain results through influence
• Minimum of 3 years of experience on banking-IT sector
• Significant experience on working with Unix environments including writing & troubleshooting shell scripts
• Sound experience on Configuring the applications, interfacing with other applications, troubleshoot Database, SSL and other connectivity issues with the other applications
• Experience on Ansible (writing playbooks & troubleshooting)
• Working experience with the following applications on administrative level:
  Qlik View, Qlik Sense, Informatica, Sales Force
• Experience in configuring following java applications:
  Apache Tomcat, WSO2
• Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (or equivalent work experience or diploma)
• ITIL V3 Certification
• Project Management certification of adv

• Emotionally and mentally balanced
  We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.
• Physically thriving
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.
• Socially connected
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and wellbeing.
• Financially secure

We support you to meet personal financial goals during your active career and for the future.

Our cultural aspiration is to be ‘empowered to excel together every day’. This means we strive for the highest standards of integrity, are accountable while learning from mistakes, promote speaking up and constructively challenge each other to further innovation. Seeking out conversations, proactively embracing change, new facts and different perspectives helps our talented and diverse teams to work in partnership across the globe and drive business results.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.