Digital Platforms Manager

About the Role

Explora Journeys, a luxury travel brand within MSC Group, seeks a Digital Platforms Manager based in Geneva. The role will lead the strategy, development, and deployment of our travel app and digital guest area.

• Lead the strategy of the EJ guest area including My Explora and the travel app.
• Design and lead the development of the new app.
• Define and maintain the guest area strategy and roadmap aligned with business goals.
• Establish governance frameworks, standards, and best practices for platform management.
• Identify opportunities for platform innovation, optimization, and new capabilities.
• Document product features and create user stories.
• Translate complex technical requirements into actionable product specifications.
• Communicate with cross‑functional teams, including developers, designers, and business stakeholders.
• Support the testing and release processes for new product updates.
• Spot, report, and follow the resolution & correction of bugs.
• Monitor product performance metrics and make data‑driven decisions.
• Define KPIs and dashboards to track platform success.

• Minimum 8–10 years of experience in a similar role, preferably in the luxury or luxury hospitality/travel industry.
• Bachelor’s or Master’s degree in Business, Computer Science, Digital Marketing, or related field.
• Experience managing web platforms, mobile apps, or enterprise digital ecosystems.

• Personal accountability to deliver with excellence.
• Structured, well organized, and able to navigate a matrix organization.
• Strong knowledge of the digital project lifecycle, especially for complex or highly technical products.
• Fast learner and tech‑savvy.
• Knowledge of Adobe Experience Manager – a plus.
• Fluent in English.

Location:

Geneva, Switzerland.