Operational Governance & Delivery Expert

Job Highlight

This is an opportunity to shape how a high‑impact global digital inclusion program operates at its core — not just managing delivery, but architecting the systems, governance and strategic narrative that make scaled execution possible. You will work at the intersection of strategy and operations, turning complex priorities into coherent frameworks that drive real accountability and clarity across a matrix organization.

Sitting within UNICEF Digital Inclusion and working closely with program leadership, the role serves as the operational backbone of the organization. It owns three interlocking responsibilities: developing an internal strategic narrative, designing and stewarding a governance model for accountability, and owning the delivery platform (Click Up) as the system of record for project execution and performance visibility.

• Internal Strategic Narrative Development
  • Support leadership in translating evolving priorities into a clear, actionable, reusable strategic narrative.
  • Lead strategic discussions, iterate drafts, validate with team leads, and consolidate core messages into reusable building blocks.
• Operational Governance Stewardship
  • Design and formalise decision‑making frameworks, roles, and escalation paths.
  • Identify and close gaps where governance is assumed but undocumented.
  • Embed governance into delivery workflows, tools, and reporting structures, ensuring consistent understanding and application.
• Delivery Platform Ownership (Click Up)
  • Act as functional owner and system architect for Click Up, including workspace structure, workflows, and permissions.
  • Design and maintain delivery workflows, automations, and data structures aligned with the Digital Inclusion operating model.
  • Define and implement integration and automation patterns, including API usage, to streamline processes and reduce manual overhead.
  • Ensure platform supports end‑to‑end visibility of projects, dependencies, and performance metrics.
  • Develop and deliver targeted user training and guidance, and continuously evolve the platform based on user feedback.
• Matrix Enablement & Delivery Effectiveness Framework
  • Clarify minimum expectations for project initiation, roles, decision‑making, and tracking.
  • Define expected artefacts, tools, and practices, ensuring alignment with Click Up.
  • Promote consistency across teams while allowing contextual adaptation.
  • Improve delivery reliability, transparency, and coordination without adding unnecessary overhead.
  • Develop and deliver associated training and enablement materials.
• Operational Effectiveness
  • Facilitate collaboration with ITU and internal stakeholders to finalise priority SOPs.
  • Ensure SOPs are clear, actionable, and aligned with actual delivery practices.
• Monitoring and Progress Controls
  • Lead structured, delivery‑focused consultation processes to drive SOP alignment and completion.

• Business Process
• Capacity Building
• Project Delivery
• Project Management
• Strategic Planning

• Develops and implements sustainable business strategies, thinks long term, and shapes the organisation.
• Anticipates the impact of decisions and activities on other parts of the organisation.
• Treats all individuals with respect; encourages others to do the same; upholds ethical norms.
• Acts as a positive team and leadership role model, collaborates and supports development of others.
• Demonstrates understanding of the impact of one’s role on all partners; builds strong external relationships.
• Establishes appropriate action plans efficiently; ensures task completion through commitment to quality.
• Opens to change, adapts skillfully in a fast‑paced environment, reflects on experiences, and pursues continuous improvement.
• Evaluates data to make logical decisions; employs innovation and creativity in problem‑solving.
• Communicates ideas clearly and concisely; listens actively and shares knowledge; handles conflict effectively.

• An advanced university degree (Master’s or equivalent) in technology, engineering, finance, economics, or a relevant field.
• A first university degree in a relevant field combined with two additional years of professional experience may be…