IT Support Specialist

Skills IT Support / Desktop Support, Help Desk & Service Desk, Hardware & Software Troubleshooting, Windows OS & Microsoft Office 365, Network Support (LAN/Wi-Fi), Active Directory, Remote Support Tools, IT Asset & Ticket Management, Customer Service (VIP Support), Time Management & Team Coordination

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time, on-site) "IT Support Specialist" in Switzerland.

• Provide onsite and remote support for desktops, laptops, printers, and network-related issues.
• Deliver help desk support and ensure timely resolution of user incidents and service requests.
• Install, configure, maintain, troubleshoot, and repair computer hardware, software, and peripherals.
• Document, maintain, upgrade, and replace hardware and software systems as required.
• Support VIP users and ensure high-quality customer service.
• Manage IT assets and maintain accurate inventory records.
• Conduct user training and provide technical guidance when required.
• Prepare and maintain reports related to system performance, incidents, maintenance, and service activities.
• Coordinate with internal teams, vendors, and stakeholders to ensure smooth service delivery.
• Accept, manage, and complete all assigned service calls within agreed service levels.
• Participate effectively in a global support environment and contribute to team objectives.

• Minimum 3+ years of hands‑on IT Support experience.
• Fluent in French and English; additional language skills are an advantage.
• Strong customer service and communication skills.
• Excellent coordination and stakeholder management abilities.
• Ability to prioritize tasks, manage time effectively, and work independently.
• Experience working in virtual and globally distributed teams.
• Ability to understand business requirements and translate them into technical solutions.
• Professional, proactive, and customer-focused attitude.