Corporate IT Support Specialist

About Ripple

At Ripple, we're building a world where value moves like information does today. We work with crypto solutions for financial institutions, businesses, governments, and developers to improve the global financial system and create greater economic fairness and opportunity worldwide.

• Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
• Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
• Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
• Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
• Lead New Hire IT Orientation and provide day-one technical guidance.
• Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom).
• Maintain accurate asset management and inventory records.
• Develop and maintain IT documentation for end users and internal teams.
• Support IT initiatives, including deployments, office moves, and system migrations.
• Provide coverage for teammates during absences; participate in global on-call rotations when required.

• Proven experience providing IT support in a corporate environment.
• Proficiency with ticketing systems such as Jira and Fresh Service.
• Hands‑on experience supporting enterprise SaaS platforms.
• Familiarity with conference room technologies (Neat, Crestron, Logitech).
• Experience with Wi‑Fi, VPN, DNS, or basic networking troubleshooting.
• Knowledge of information security best practices.
• Strong problem‑solving and communication skills.
• Willingness to work onsite five days a week to foster collaboration and real‑time troubleshooting.

Competitive salary, bonuses, and equity. Competitive benefits covering physical and mental healthcare, retirement, family support, and parental leave policies. Mobile phone stipend, R&R days, wellness reimbursement, generous vacation policy, and catered lunches with fully stocked kitchens.

Ripple is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical or mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.