Tool Specialist

Position: Work Tool Specialist
Location: Genf

## Work Tool Specialist Apply locations:
Geneva 6, Geneva time type:
Full time posted on:
Posted Todayjob requisition :
R
** Career Area:
** Sales
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

We are looking for a
** Work Tool Specialist
** join our
** Product, Services & Technology
** team working within one of the
** Constructions Industries
** newly formed divisions,
** Customer Solutions Growth Regions.
** At Caterpillar, we’re
** committed
* * to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities –
** innovating
* * to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.
** About Customer Solutions Growth Regions Division
** This team, alongside dealers, engages closely with customers to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing.

The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas:
Customer Facing, Customer Solutions and Business Enablers.

This role is part of the Customer Solutions team focused on designing and delivering solutions in the areas of product, services and technology. The role will:
* Support Field Teams, Dealers & Customer with deep Product and Services expertise.
* Focus Product, Services & Technology development on solving customer problems at the segment and site level.
* Drive proactive Technology Adoption and Product & Services health management leveraging data insights from connected field population.
** Role Definition:
** Supports go-to-market initiatives, and sales execution as a subject matter expert of assigned portfolio of products and services, with a strong emphasis on hydraulic excavator work tools and attachments (e.g., buckets, quick couplers, breakers/hammers, thumbs, grapples, crushers/pulverizers, rippers, plate compactors) and their applications.
*
* What You Will Do:

*** Providing product application expertise, delivering various types of product training including applied technology, job efficiency, and safety to customers, product engineers and dealers' sales personnel.
* Delivering targeted training and demonstrations on hydraulic excavator work tools and attachments, including correct selection by application (earthmoving, demolition, material handling, trenching), safe operation, installation, calibration, and use of tool control systems and quick couplers.
* Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction program.
* Designing and executing performance comparisons across attachment categories (e.g., productivity, cycle time, fuel burn, wear rates, TCO), and consolidating findings into actionable recommendations for sales enablement and product improvement.
* Leading requirements capture for attachment functionality, durability, compatibility, coupler standards, and digital features, feeding the product improvement and NPI pipeline.
* Manages the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth.
* Building and…