Intern Airline Retailing

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA
  - We collaborate across teams, TRUSTED
  - We do the right thing, INNOVATIVE
  - We make tomorrow better, INCLUSIVE
  - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous "work from abroad" policy, and you get your birthday off.

Employment Type: Internship

Contract Duration: 6 months

Airlines’ commercial approach is being reshaped by new technologies, new customer expectations etc. Customers now search and book flights using multiple channels, such as airline websites, travel agencies, and increasingly with the use of agentic AI. The IATA Distribution team’s main goal is to help airlines and other industry players transition towards a modern, retailing-driven approach, leveraging industry standards. This is achieved through engagement with the value chain, ie airlines, IT providers, travel agencies etc.

In parallel, the team explores emerging technologies and innovative solutions to shape the future of airline distribution. A key focus area is the application of Agentic AI, enabling intelligent, autonomous systems that can optimize distribution processes, enhance decision-making, and create new value propositions for the industry.

We are looking for a motivated and curious university graduate to join us for an internship, contributing to the exploration, prototyping, and evaluation of Agentic AI use cases in airline distribution, while also supporting broader innovation initiatives.

• Build mock-ups to illustrate these new Agentic AI workflows
• Support with technical documentation, reporting and project management
• Contribute to technology watch and benchmarking on Agentic AI tools, platforms, and best practices
• Document findings and present results through clear storytelling, demos, and visualizations
• Support the wider team as needed

• University Degree in Computer Science or a related area (within one year of graduation)
• Ability to work efficiently with an international team.
• Agile, flexible, and able to adapt quickly to evolving priorities
• An interest for the airline industry
• Excellent oral and written English, other languages would be a plus.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!